February 10, 2008

The Hackett Group and The Shared Services & Outsourcing Network Announce Alliance For New Service Center Benchmark Study

ATLANTA & LONDON, February 10, 2009 - The Shared Services & Outsourcing Network (SSON), a global community of shared services and outsourcing practitioners, providers and advisors, today announced its strategic alliance with The Hackett Group (NASDAQ: HCKT), a global advisory firm specializing in best practice advisory, benchmarking, and transformation services.

The new alliance brings with it the launch of a unique and dedicated service center benchmark study which aims to assist executives in objectively assessing how well their service center(s) are performing.

The service center benchmark study will allow all participating executives to better understand:

  • How your service center strategy compares with that of your peers
  • The most common methods through which service centers measure performance
  • Which strategies have resulted in the best performance.

Chris Gayner, Marketing Manager for SSON, said "The SSON and Hackett Group alliance [and resulting benchmark study] ensures all practitioners, providers and advisors across the shared services space have access to an unrivalled level of information - in particular business critical information they can take to the board"

About the Shared Services & Outsourcing Network (SSON)

SSON is a one-stop shop for shared services and outsourcing professionals. SSON editors and researchers bring together industry experts from all over the world and share their knowledge through conferences and seminars, the SSON website, regular e-newsletters, and the monthly digital publication: Shared Services News. http://www.ssonetwork.com

About The Hackett Group

The Hackett Group, Inc. (NASDAQ: HCKT), a global strategic advisory firm, is a leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilizing best practices and implementation insights from more than 4,000 benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance. Through its REL brand, Hackett offers working capital solutions focused on delivering significant cash flow improvements. Through its Hackett Technology Solutions group, Hackett offers business application consulting services that helps maximize returns on IT investments. Hackett has worked with 2,700 major corporations and government agencies, including 97% of the Dow Jones Industrials, 73% of the Fortune 100, 73% of the DAX 30 and 45% of the FTSE 100.

Founded in 1991, The Hackett Group was acquired by Answerthink, which was renamed The Hackett Group in 2008. The Hackett Group has global offices in the United States, Europe and India.

More information on The Hackett Group is available: by phone at (770) 225-7300; by e-mail at info@thehackettgroup.com; or on the Web at www.thehackettgroup.com.