The right training and development for employees at all levels is critical to successful GBS transformation and development of world-class GBS capabilities.
The Diploma in Global Business Services – part of a three-level training and certification program for GBS professionals created by The Hackett Group and CIMA – is a first-of-its kind opportunity for managers and team leaders to:
Created by The Hackett Group and CIMA with input from world-class practitioners, the diploma program curriculum covers an array of topics such as:
The result is a broad perspective and set of managerial skills relevant to increasingly integrated GBS operations.
The Diploma in Global Business Services curriculum offers maximum flexibility in learning style and pace while maintaining the assessment rigor of a best-practice certification program.
Over a period of about three months, participants utilize online learning tools and textbook to complete coursework-working at a pace that accommodates their schedules and learning needs. Following successful completion of course exams, participants receive professional certification from CIMA – and membership of the first global professional network for people working in global business services and outsourcing functions.
Throughout the program, participants also have access to a knowledge center with case studies, frameworks, performance metrics, webcasts, research, and other resources from The Hackett Group, CIMA, and other leading practitioners.
Learn about other elements of the Global Business Services Program: