2016 Best Practices Conference

Agenda

Monday, April 18

7:00 PM - 10:00 PM
Bridgeview

Welcome Reception

Conference Agenda
2016 Best Practices
Conference Agenda
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Tuesday, April 19

7:00 AM - 8:00 AM
Grand Ballroom

Registration and Continental Breakfast

8:00 AM - 8:15 AM
Grand Ballroom

Welcome

Ted Fernandez, Chairman and Chief Executive Officer, The Hackett Group

8:15 AM - 9:00 AM
Grand Ballroom

Keynote

Enabling the Agile Enterprise: Johnson & Johnson's Transformation Journey

Johnson & Johnson is a multinational consumer, pharmaceutical, and medical devices company with over 120,000 employees across more than 265 operating companies in more than 60 countries. A company of enduring strength – credited partly to its consistent management approach – Johnson & Johnson has embarked on a transformation journey to ensure it is well prepared for the rapidly evolving healthcare environment and increasingly digital world of health technology. In his keynote address, Stuart McGuigan will share how Johnson & Johnson is reducing complexity, leveraging technology's capacity to digitize, and rapidly adopting agile frameworks to fulfill the company's mission of improving patients' lives. Stuart will highlight the focus on the need for speed, efficiency, and consistency to enable a more agile Johnson & Johnson while developing world-class products and services.

Stuart McGuigan, Vice President and Chief Information Officer, Johnson & Johnson

9:00 AM - 10:00 AM
Grand Ballroom

Plenary

Creating Agility in a Digital Age

Continued high volatility, risk of disruption, and global recession are casting dark clouds over the business environment in 2016. In the face of this uncertainty, companies' ability to anticipate and swiftly respond to change – to be agile – is more important than ever. In this session, we will highlight effective practices leading companies are deploying to improve enterprise agility by developing specific capabilities related to culture, talent, digitization, information, and customer-centricity. We also will be introducing a next-generation transformation framework required to successfully build out the right capabilities for achieving competitive advantage in the emerging digitally interconnected, customer-centric world.

Sean Kracklauer, Principal-in-Charge, Advisory Services and Research, The Hackett Group
Chris Brennan, Principal-in-Charge, Benchmarking and Business Transformation Services, The Hackett Group

10:00 AM - 10:30 AM

Networking Break

10:30 AM - 11:15 PM
Grand Ballroom

Plenary

Innovation@work

Our work practices and the tools we use to do our work are changing. What are the impacts of the digital on the human and how might we embrace human-machine collaborations to build stronger, more competitive workforces? Roberto Masiero will share his thoughts on innovation, work, and creating tools to help your people succeed.

Roberto Masiero, Senior Vice President of ADP Innovation Labs, Automatic Data Processing, LLC

11:15 AM - 12:00 PM
Grand Ballroom Foyer

Plenary

Thomson Reuters' FP&A Simplification and Integration Journey

As part of a companywide strategic program to create greater integration and leverage across business units, Thomson Reuters is transforming its FP&A function enterprisewide. Chris Caridi will discuss Thomson Reuters' FP&A Simplification Program, covering the creation of the FP&A vision, the initial design and deployment of a streamlined financial planning and management reporting capability, and the current and planned use of centers of excellence to drive further value. He will cover the benefits achieved from aligning processes across the organization; simplifying the planning calendar, models, and level of detail; and creating a single, standardized reporting capability. He will also discuss the governance and sponsorship model for the program and the lessons learned along the way.

Christopher Caridi, Vice President, Finance, Thomson Reuters

12:00 PM - 1:00 PM
Grand Ballroom

Lunch and Networking

1:00 PM - 1:45 PM
Skyline Room

Session 1

Redefining Your Business Through Digital Transformation

Johnson Controls (JCI) is a global technology and industrial leader serving customers in more than 150 countries with a commitment to delivering innovative products that help the world run smoothly, smartly, simply, and safely. Its global employees specialize in building efficiency, batteries and energy storage, and automotive seats. The Building Efficiency (BE) technologies are designed to listen to what a building is saying about its conditions, and the product portfolio consistently solves building challenges – lower energy demands, reduced costs, easier installation, and reliable products for the life of the building. The pervasive use of disruptive technologies is radically improving the performance and reach of companies across the globe. The same is true for JCI. Digital transformation is revolutionizing the way JCI BE is doing business as it rapidly moves toward a more connected, digital, adaptable solution enabling connection with customers and clients in a very different way. You will hear why there is a need for change, how JCI BE is approaching the transformational journey, what it believes the benefits to be, and how this endeavor will position JCI BE for the next phase.

Kerrie Hoffman, Vice President and Chief Information Officer, JCI Building Efficiency Division

1:00 PM - 1:45 PM
Bridgeview Room

Session 2

Rapid Market Response: Strategies to Enhance Agilities in a Changing Marketplace

To respond to rapidly changing markets, companies must be ready to implement change initiatives well in advance of the inflection points in their business. This session will explore how ExxonMobil implemented two elements of agility, strategic and operational, with lessons that can be applied across industries. Critical is a company's ability to monitor changes in the market environment through intelligence that can be actioned and to align organization structures in advance of major market shifts. With the strategic elements of market intelligence, organizational structures, and networks in place, organizations can focus on operational agility to prepare for and respond to changes in their business environment.

Doug Fisher, Head of Strategic Procurement, ExxonMobil

1:00 PM - 1:45 PM
Grand Salon

Session 3

HR Agility: Driving Change Throughout the Organization

Nexteer Automotive is a global leader in advanced steering and driveline systems. To support its evolution from an auto parts manufacturer focused on the Big 3 to a global transportation and mobility expert, the company had to both reinvent its talent strategy and transform its HR organization. Mark Decker will describe how HR changed the way it delivers services, including processes and culture, and the steps it took to help transform the company's workforce into an agile, dynamic team. He will also share key takeaways from his experience on what's worked and critical success factors.

Mark Decker, Vice President and Chief Human Resources Officer, Nexteer Automotive

1:45 PM - 2:00 PM

Networking Break

2:00 PM - 2:45 PM
Skyline Room

Session 1

Is digital really the next frontier for global business services?

Delphi delivers order-to-cash, procure-to-pay, and record-to-report functions across multiple geographies – North America, EMEA, Asia Pacific – through its Global Business Services (GBS). New digital technologies have the potential to revolutionize service delivery in GBS organizations. Drawing on his experience in starting the adoption of digital in his organization, Samir Bagri will delve into the reality behind the hype. Join this session to understand the interest in digital, the difference between robotic process automation (RPA) and other forms of automation, how robots and people coexist, and other implementation issues.

Samir Bagri, Director, Global Business Services, Delphi Corporation

2:00 PM - 2:45 PM
Bridgeview Room

Session 2

Better Insights through Business Intelligence

Over the last eight years, FedEx has invested in better insight and analytics in revenue management and customer care. With the aim of improving information availability and linkages between customer service and financial management, Jay Cofield led the initiative to build out and grow needed business intelligence to arm the business to improve revenue cycle management. Now transformed from an initial project to a dedicated business intelligence center of expertise, this function has evolved its service delivery model to better serve up real-time analytics with the goal of "first-call resolution" for its customers. Mr. Cofield will share FedEx's approach to driving better business intelligence, the impact of its investment on service levels, and future opportunities to further grow its analytics competency.

Jay Cofield, Vice President, FedEx

2:00 PM - 2:45 PM
Grand Salon

Session 3

Digital Transformation: Process Meets Customer Experience

In this cross-functional, interactive session, we will explore how digital transformation will fundamentally transform the delivery of business services as companies are forced to turn on a dime. We will explore the key components of digital transformation as process, technology, and organizations converge to deliver superior customer experience. Topics will include: the key drivers of digital business transformation; the optimal engagement model between the business and IT; how "outside-in" design changes the way we work to define experiences; and how technology adoption can be more scalable, more capable, and quickly deployed. The session will be facilitated by Allan Frank and Angie Caswell, who both have extensive experience driving digital business transformation strategies within leading global organizations.

Allan Frank, Chief Information Technology Strategist and Cofounder, The Hackett Group
Angela Caswell-LaPierre, Principal, Central Region Leader, The Hackett Group

2:45 PM - 3:15 PM

Networking Break

3:15 PM - 4:00 PM
Grand Ballroom

Plenary

Talent Management: Developing an Agile Workforce

To prepare for and respond to the rapid pace of change in business today, organizations must have a workforce that can quickly adapt to and support customer needs. HR organizations play a critical role in fulfilling this need but must increase their ability to respond to change as well. Johnna Torsone will present proven programs and approaches for developing an agile enterprise, including best practices for increasing workforce agility. She will also share lessons learned from Pitney Bowes' experience transforming its human resources organization to increase agility and work effectively with executives across the business to successfully implement new business strategies.

Johnna Torsone, Executive Vice President and Chief Human Resources Officer, Pitney Bowes Inc.

4:00 PM - 4:45 PM
Grand Ballroom

Plenary

Finance Transformation: A Journey to Higher Performance

The McGraw-Hill Companies left a long legacy as a leading global education and financial information business with brands such as Standard & Poor's, McGraw-Hill Education, and Platt's. In 2011, The McGraw-Hill Companies launched its Growth and Value Plan, which included separation into two independent companies: McGraw Hill Financial and McGraw-Hill Education. In addition, a number of transformation initiatives were initiated such as standardization of practices, centralization of shared activities, outsourcing, and technology enablement to drive greater efficiencies. Manny Korakis will focus on how the company separated McGraw-Hill Education from the MHFI portfolio, transformed the finance organization to focus on value-add activities, and introduced process automation to improve control and efficiencies. You'll also hear valuable lessons learned and results to date.

Emmanuel N. Korakis, Senior Vice President and Chief Financial Officer, S&P Dow Jones Indices

4:45 PM - 5:00 PM
Grand Ballroom

First Day Wrap-Up

5:00 PM - 5:15 PM

Networking Break

5:15 PM - 6:00 PM
Grand Salon

Special Session

World-Class Global Business Services: The Talent Imperative

To enable enterprise agility, global business services (GBS) organizations are critically dependent on the caliber of their talent and their talent management capability. This session will share which practices distinguish world-class GBS organizations from their peers, with specific focus on talent management. It will also showcase the Certified Global Business Services Professional certification and continuous learning program, developed jointly with the Chartered Institute of Management Accountants (CIMA).

Tom Bangemann, Senior Vice President, Business Transformation, The Hackett Group
Sean Kracklauer, Principal-in-Charge, Advisory Services and Research, The Hackett Group

5:15 PM - 6:00 PM
Salon II

Special Session

Redefining Spend Management:Time to Quantify Success

Practitioners need to challenge the status quo of their spend management initiatives by introducing success criteria that steer and guide the project from the executive level down, without falling into the same traps that have caused failures in the past. In this informative session, you will learn how to redefine spend management, define success criteria, get executive buy-in, and stay focused on success through any challenge.

Gabe Perez, Vice President, Strategy & Market Development, Coupa Software

6:00 PM - 6:30 PM

Networking Break

6:30 PM - 10:00 PM

Dinner and Networking at STK Chicago





Wednesday, April 20

7:30 AM - 9:00 AM
Grand Ballroom

Registration and Breakfast

8:00 AM - 8:45 AM
Grand Salon

Special Session

World-Class SG&A Performance Insight

World-class companies solidify their competitive position through rigorous and continuous self-evaluation. They find insight from studying the "best of the best" to identify performance gaps and apply that insight to their organizations. In this session, you will learn the hallmarks of world-class performance, including definitive characteristics and capabilities. Specifically, Anthony Snowball and Murray Shevlin will reveal The Hackett Group's new 2016 SG&A world-class performance metrics by industry and spotlight the unique service delivery capabilities that enable world-class organizations to stay ahead of the competition. Demonstrating how companies do this, we will showcase the world-class approach and The Hackett Performance Exchange™ tool to monitor progress and return on their improvement investment.

Anthony Snowball, Principal, Global Benchmarking Practice Leader, The Hackett Group
Murray Shevlin, Senior Director, Hackett Performance Exchange, The Hackett Group

8:00 AM - 8:45 AM
Salon II

Special Session

Transforming Your Shared Services Center to Deliver Value and Growth

Shared services executives face challenges as their operations mature and their gains in cost reduction and efficiency begin to plateau. Implementing truly global business processes can change shared services from processing centers into key players in implementing corporate strategies. Matt Montgomery will highlight the results realized by other global entities in their pursuit of process excellence and improvement for their global shared services business model. Specifically, he will outline the strategies and tactics used in Lexmark's shared services center to change from a manufacturing-centric provider of printer solutions to a provider of software and hardware to manage unstructured information.

Matt Montgomery, Global Manager - Financial Process Automation, Lexmark Enterprise Software

8:45 AM - 9:00 AM

Networking Break

9:00 AM - 10:00 AM
Skyline Room

Session 1

World-Class Finance: Enabling the Agile Enterprise

Finance must continue its balancing act: integrating information and participating in strategy development and execution while keeping a focus on improving the enterprise's competitive cost structure. Although most organizations know what to do, a gap still exists in fine-tuning this plan for their unique environments and circumstances. Jim O'Connor will share how world-class finance organizations enable a higher level of agility and how you can leverage their insights to improve your organization's business performance.

Jim O'Connor, Principal, North American Finance Executive Advisory Practice Leader, The Hackett Group
Jason Balogh, Principal, Enterprise Performance Management Practice Leader, The Hackett Group

9:00 AM - 10:00 AM
Bridgeview Room

Session 2

World-Class Procurement: Enabling the Agile Enterprise

Procurement executives' priorities have shifted from a traditional focus on purchase cost to expanding the scope of spend under their influence and supporting supplier-led product innovation. Supplier networks, master data management, and analytics will be key to enabling this change. To succeed, procurement will need to revisit and reinvent how its success is monitored, measured, and reported. Christopher Sawchuk will discuss how world-class procurement organizations enable greater business value and support the agile enterprise and how you can leverage their insights to improve your organization's business performance.

Christopher Sawchuk, Principal, Global Procurement Advisory Practice Leader, The Hackett Group

9:00 AM - 10:00 AM
Grand Salon

Session 3

World-Class Human Resources: Enabling the Agile Enterprise

HR organizations are challenged as never before to respond quickly and effectively to the shifting demands of today's volatile business environment. In this session, we explore the key enablers of HR agility and discuss how world-class HR organizations are leveraging technology and best practices to assist organizations and their people to increase their responsiveness to change. Harry Osle will share how world-class HR organizations enable greater business value and support the agile enterprise and how you can leverage their insights to improve your organization's business performance.

Harry C. Osle, Principal, Global Human Resources Practice Leader, The Hackett Group

9:00 AM - 10:00 AM
Salon II

Session 4

World-Class Information Technology: Enabling the Agile Enterprise

IT organizations are under unprecedented pressure to respond to an ever-expanding list of business demands: support enterprise digital business transformation; enable enterprise cost reduction; build big data and analytics capability; manage cyber security; embrace technology innovation – all while being asked to improve IT efficiency, agility, and quality of service. This session analyzes how world-class IT organizations meet the challenge by embracing the cloud, accelerating solution development through methods like Agile and DevOps, and developing new competencies around enterprise architecture and information management.

Scott Holland, Global Information Technology Executive Advisory Practice Leader, The Hackett Group

10:00 AM - 10:15 AM

Networking Break

10:15 AM - 11:00 AM
Skyline Room

Session 1

Financial Planning & Analysis: Johnson & Johnson's Transformation Journey

Johnson & Johnson is a multinational consumer, pharmaceutical, and medical devices company with approximately 127,000 employees across more than 265 operating companies in more than 60 countries. As part of Global Finance's transformation journey, the function has reinvented key financial planning and analysis (FP&A) processes – reporting, planning calendar, materiality. In addition, the function implemented enabling technology and established business support centers of excellence. In this session, Bhavesh Shah will share insights about the FP&A transformation, including the disciplined approach and change management practices that have proven keys to its success. He will also share progress to date and next steps as Johnson & Johnson Global Finance continues to evolve in this new model.

Bhavesh Shah, Vice President Finance, Johnson & Johnson

10:15 AM - 11:00 AM
Bridgeview Room

Session 2

Supply Management: Unum's Transformation Journey

Unum is a leading provider of employee benefits products and services. Through collaborative involvement from senior leaders and key business partners, William Bagley has reconfigured the category management and sourcing strategy by leveraging outsourcing relationships and recalibrated the organization by skill and competency with a talent development program that created center-led capabilities. He also instilled a focus on effectiveness and efficiency with improved policies, procedures, and processes and defined meaningful performance metrics. In this session, William will discuss how Unum Supply Management's transformation has enabled a shift from the tactical mind-set and invisible team to a strategic, agile entity driving enterprisewide value that ensures the team a continued seat at the table.

William Bagley, Chief Supply Officer, Unum

10:15 AM - 11:00 AM
Grand Salon

Session 3

RoboFinance: Discover Robots with the Know-How To Improve the Efficiency of Any Financial Process

Join Redwood's experts as they unveil how robotic process automation (RPA) helps global enterprises eliminate slow and error-prone manual activities across the entire finance and accounting landscape. RoboFinance™ robots perform all the manual financial and accounting tasks and controls, complete documentation, and maintain an audit trail, so your company achieves the accuracy and speed your financial activities require, for more consistent, efficient, and compliant finance and accounting processes, end-to-end. This session will show how you can achieve comprehensive visibility across your entire financial processes and learn from successful, real-world RPA customer implementation examples.

Greg Fritsky, Director of Finance Transformation, Redwood Software Inc.

11:00 AM - 11:30 AM

Networking Break

11:30 AM - 12:15 PM
Grand Ballroom

Plenary

Transforming a Better Service Delivery Model into More Agile Performance

Pfizer consolidated more than 100 legacy procurement teams to create a centralized global procurement organization. By driving out complexity and translating scale into agility, procurement has become a highly integrated, nimble organization while being recognized by the business for its "Buy Smart" brand and culture. In this session, Michael Hoffman will discuss four strategic areas of focus for success and lessons learned along the way.

Michael Hoffman, Vice President Global Procurement and Chief Procurement Officer, Pfizer Inc.

12:15 PM - 1:00 PM
Grand Ballroom

Plenary

Global Operations: Enabling Business Agility at GE

GE Global Operations is on a journey to be the world's best shared services operation, enabling GE's strategy by delivering for customers, businesses, investors and employees. Shane Fitzsimons will discuss the changes GE has made in its enterprise strategy over the last year and how the continuing evolution of the company's shared services is helping to accelerate that strategy through a multi-functional GBS organization. He will share how the company's simplification initiative and cultural transformation have led to better outcomes at a lower cost for GE and its customers.

Shane Fitzsimons, Senior Vice President Global Operations, General Electric Company

1:00 PM - 1:15 PM
Grand Ballroom

Wrap-Up and Closing Remarks

David Dungan, Vice-Chairman and Chief Operating Officer, The Hackett Group

1:15 PM - Onward
Grand Ballroom Foyer

Boxed Lunch and Departure