2016 European Best Practices Conference

Agenda

Tuesday, 4 October

14:00 - 18:00
Tudor Rose

Workshop

Global Business Services: How to Create Effective Talent Management and Organisational Design

Increasingly, global business services (GBS) organisations are moving away from delivering transactional services based on a high-turnover, low-skills labour model. This requires a more effective approach to talent management, tailored specifically to the workforce characteristics of GBS organisations. In this interactive workshop, participants will learn – guided by The Hackett Group's advisors and using a GBS talent management framework – which practices work best to attract, retain and develop GBS employees.

Martijn Geerling, Associate Principal, Practice Leader, GBS Programme, The Hackett Group

14:00 - 18:00
Oak Room

Workshop

Enterprise Performance Management: How to Leverage Technology to Achieve World-Class Capabilities

Whilst process improvement and efficient organisation design have always been hallmarks of World Class EPM capabilities, the role of technology has been changing and maturing. We all realise that technology can play a role in achieving our desired future state, but the options and strategies to leverage technology can be complex. In this interactive workshop, participants will learn – guided by The Hackett Group's advisors – how to cut through the buzzwords and acronyms to rationalise a technology roadmap in business terms.

Jason Fitzgerald, Managing Director, Enterprise Performance Management and Business Intelligence, The Hackett Group

14:00 - 18:00
Balcony Room

Workshop

Procurement Agility: How to Transform Your Organisation in a Digital Age

This interactive workshop will examine best practices and world-class approaches to building an agile procurement function that can cope with, and take advantage of, the "new normal" – characterised by high volatility, technology-led innovation and hypercompetitive market conditions. It will draw on real-life examples of leading organisations. Participants will hear about The Hackett Group's latest research on the five key attributes of digital procurement transformation: a multichannel stakeholder experience, a digitally enabled workforce, pervasive smart process automation, highly network-enabled trading partners, and a future-looking/predictive, insight-driven enterprise. Guided by subject matter experts and using our framework for assessing enterprise agility, participants will learn and discuss in small teams how to determine key gaps in their service delivery model and identify viable ways to effect change to support procurement's evolving role.

Mélani Flores, Practice Leader, Procurement Advisory EMEA, The Hackett Group

19:00 - 22:00
Tudor Rose

Welcome Reception

Conference Agenda
2016 European
Best Practices
Conference Agenda



Wednesday, 5 October

07:30 - 08:30
The Ballroom

Registration and Breakfast

08:30 - 08:45
The Ballroom

Welcome

Ted Fernandez, Chairman and Chief Executive Officer, The Hackett Group

08:45 - 09:30
The Ballroom

Keynote

Innovation@work

Our work practices and the tools we use to do our work are changing. What are the impacts of the digital on the human and how might we embrace human-machine collaborations to build stronger, more competitive workforces? Roberto Masiero will share his thoughts on innovation, work and creating tools to help your people succeed.

Roberto Masiero, Senior Vice President ADP Innovation Labs, Automatic Data Processing, LLC

09:30 - 10:30
The Ballroom

Plenary

Creating Agility in a Digital Age

Continued high volatility, risk of disruption and global recession are casting dark clouds over the business environment in 2016. In the face of this uncertainty, companies' ability to anticipate and swiftly respond to change – to be agile – is more important than ever. In this session, we will highlight effective practices that leading companies are deploying to improve enterprise agility by developing specific capabilities related to culture, talent, digitisation, information and customer-centricity. We also will be introducing a next-generation transformation framework required to successfully build out the right capabilities for achieving competitive advantage in the emerging digitally interconnected, customer-centric world.

David Ketchin, Managing Director, Europe Practice, The Hackett Group

10:30 - 11:00

Networking Break

11:00 - 11:45
The Ballroom

Plenary

Leading the Way for Lasting Change

Syngenta AG, a global Swiss agriculture company, improves global food security by enabling millions of farmers to make better use of available resources. Robert Weltevreden will discuss how Syngenta's business services organisation is enabling the company to digitize itself. Specifically, Robert will share how his organisation has moved from simply providing greater back-office efficiency to becoming an internal advisor to the business on how to create sustainable business change. This role was earned through a track record of successfully increasing scope and dependency. He will also address next steps and lessons learnt.

Robert Weltevreden, Head of Syngenta Business Services, Syngenta AG

11:45 - 12:30
The Ballroom

Plenary

Adding Productivity to Performance: How to Fundamentally Change a Global Supply Chain Management Organisation in 1,000 Days

ABB is a global leader in power and automation technologies that provides a broad range of products and system solutions and operates in more than 100 countries. In this highly diverse production and project environment, supply chain management was organized decentrally. As part of ABB's next level strategy, SCM moves now towards implementation of global business services as a means to further increase productivity and professionalism in the cost reduction performance of the team. In this session, Daniel Helmig will discuss how SCM continues to perform while fundamentally changing the global functional setup in a condensed time line.

Daniel Helmig, Head of Business Function Supply Chain Management and Chief Procurement Officer, ABB

12:30 - 13:30

Lunch and Networking

13:30 - 14:15
The Ballroom

Session 1

Releasing Enterprise Agility Through GBS and Digital Transformation

UCB, a multinational biopharmaceutical company with revenues of close to €4 billion, fosters collaboration with both patients and partners across its functional domains. The transformation of its global business services (GBS) organisation reflects this ethos. Join Benoit Stevens as he outlines how UCB deployed an ambitious target operating model that leverages robotic process automation and an outcome-based commercial model across its retained finance organisation and delivery centres. Hear how the GBS organisation is delivering added value by increasing the skill base in its finance processes and enhancing FP&A insights while also improving efficiency.

Benoit Stevens, Head of EMEA Global Business Services, UCB

13:30 - 14:15
Tudor Rose

Session 2

Getting the Most from Supplier Risk Management

Coloplast is an international company that develops, manufactures and markets medical devices and services. In this session, Jesper Kalenberg will showcase Coloplast's supplier risk framework, which aims to quantify supply risk in a tangible way in order to prioritise risk mitigation efforts with the highest impact per Euro spent. He will also discuss how the organisation changed its approach towards supply risk in innovation projects to avoid adding new high-risk scenarios. In addition, Jesper will touch on how Coloplast is working to simplify supplier performance measuring across supply chain, quality and procurement. He will also address next steps and lessons learnt.

Jesper Kalenberg, Vice President, Corporate Procurement, Coloplast

13:30 - 14:15
Oak Room

Session 3

Talent Acquisition in a Digital Age

Technological changes and new competition are disrupting markets globally and transforming the talent requirements of the organisation. Verizon's HR organisation regularly transforms its talent acquisition strategy and capabilities to stay ahead of the competition. Adam Herasemiuk will discuss the key elements of these initiatives, including how they have adopted the new brand and innovative technologies to better serve a new generation of talent. He will also highlight the steps taken to increase the efficiency and effectiveness of talent acquisition, as well as the actions employed to further develop the competencies of recruiting staff.

Adam Herasemiuk, Head of Talent Acquisition, APAC, Verizon

14:15 - 14:30

Networking Break

14:30 - 15:15
The Ballroom

Session 1

Real-Life Automation to Achieve Agility for Your Business

For companies to survive and compete in the current environment, they need major business transformation. In large, complex organisations, global business services (GBS) and shared services centres (SSC) have many processes and systems to optimise for maximum agility. In this global business environment, automation enables process excellence and agility and provides cost reductions. Péter Csucska will highlight how SSCs play a key role in end-to-end processes spanning the entire organisation with country offices, headquarters and other in-house entities in a GBS-like model. Specifically, he will outline how automation is a key driver for agility and cost savings and how Lexmark has changed from a manufacturing-centric provider to a solutions company.

Péter Csucska, Managing Director and General Manager, Lexmark International, Inc.

14:30 - 15:15
Tudor Rose

Session 2

Business Control Transformation and Capability Development

UPM leads the integration of bio and forest industries into a new, sustainable and innovation-driven future. Since 2003, UPM has changed from an integrated paper company to six market-driven business areas. Erkka Repo will discuss UPM's finance transformation with the creation of global financial services, including outsourcing of transactional tasks and statutory accounting and tax processes. The next focus is on transforming the business control organisation into a partner in strategic value creation for the business. UPM has started this transformation by freeing up business controllers' time for the new role, taking a systematic approach to developing new competencies, and building new organisational structures that focus on delivering business benefits.

Erkka Repo, Senior Vice President Finance, UPM

14:30 - 15:15
Oak Room

Session 3

Working Capital: Blueprint for Creating a Cash Culture

With the ongoing uncertainty that seems likely to continue following the Brexit concerns, many CFOs are working hard to tighten lax cash-management habits to a cash culture – a set of ingrained practices of efficient and effective cash management. Franc Ensink will discuss how BAM is fostering a cash culture, overcoming internal scepticism and habits that were decades olds. He will provide practical advice on behavioural modification not just in finance but throughout the company, including sales and operations. Franc will also share BAM's results to date, including how it freed €35 million in eight weeks and more than €300 million after the second phase of the programme.

Franc A. Ensink, Group Working Capital Director, Royal BAM Group nv

15:15 - 15:30

Networking Break

15:30 - 16:15
The Ballroom

Plenary

Evolution of Finance and Controlling at BASF Supported by Technology

Digitalization opens new opportunities and challenges in finance and controlling, transforming past "science fiction" into today's facts. Markus Steigner, head of Global Finance Transformation at BASF, will outline how process ownership, combined with a global finance shared services organization (GFSSO), is enabling this transformation. An essential part of future development is the Finance Digital Roadmap, which contains projects such as robotics and machine learning along with employee mind-sets and skills. The presentation will sketch out BASF's strong cooperation with SAP to develop ERP software standard solutions that meet its business needs. Steigner will share short-term achievements as well as prospective solutions, such as predictive analytics, that contribute to strengthening BASF's world-class status.

Markus Steigner, Head of Global Finance Transformation, BASF

16:15 - 16:30
The Ballrooms

Summary Remarks

16:30 - 16:45

Networking Break

16:45 - 17:30
Tudor Rose

Special Session

Governance: The Key to a Successful Enterprise Robotic Process Automation

Like most business, Bank of Ireland was challenged with getting some basic processes automated. Specifically, it was looking for ways to rapidly automate mundane processes and free up people to focus on more customer-centric solutions. Blue Prism's software platform enabled the bank to rapidly respond to changing priorities and customer demands by creating its own automated solutions. Learn how essential it is to have a robotics platform, governed by IT, ensuring structure, governance auditability, resilience and data security. You'll also learn how Bank of Ireland set up its governance office, identified a process pipeline and created an agile robotics-enabled business function.

Pat Geary, Chief Marketing Officer, Blue Prism
Brian Halpin, Head of Robotic Process Automation, Bank of Ireland

16:45 - 17:30
Oak Room

Special Session

Global Compliance Update and Best Practices Guide: How to Achieve and Maintain Compliance

In an ever-changing environment, keeping on top of managing compliance is essential to avoiding penalties and other fines established by governments around the globe. This presentation offers a high-level global overview of current compliance- related activities within the purchase-to-pay process. We will explain the overall status of legislation and upcoming changes on every continent. In addition, we'll focus on how to manage compliance in terms of both achieving and maintaining it.

Markus Hornburg, Vice President, Global Product Compliance, Coupa Deutschland GmbH

18:30 - 22:30

Dining and Networking at Avenue


Thursday, 6 October

07:30 - 09:00

Registration and Breakfast

08:00 - 08:45
Tudor Rose

Special Session

World-Class SG&A Performance Insight

World-class companies solidify their competitive position through rigorous and continuous self-evaluation. They find insight from studying the "best of the best" to identify performance gaps and apply that insight to their organisations. In this session, you will learn the hallmarks of world-class performance, including definitive characteristics and capabilities. Specifically, Anthony Snowball and Thomas Kellaway will reveal The Hackett Group's new 2016 SG&A world-class performance metrics by industry and spotlight the unique service delivery capabilities that enable world-class organisations to stay ahead of the competition. Demonstrating how companies do this, we will showcase the world-class approach and The Hackett Performance Exchange™ tool to monitor progress and return on their improvement investment.

Anthony Snowball, Principal, Global Benchmarking Practice Leader, The Hackett Group
Thomas Kellaway, Senior Director, European Benchmark, The Hackett Group

08:00 - 08:45
Oak Room

Special Session

How Enterprise Robotics Can Remove Most Manual Activities from Your Financial Operations

Amid the hype surrounding robotics process automation (RPA), the largest enterprises, particularly in the shared services and global business services world, need clarity on the types of robotic approaches and technologies with reliability and scalability in their back office functions. Robots are available today in different levels of sophistication. Pure RPA tools take a user-centric view and mimic what users do on their desktop, whereas robotic enterprise process automation tools look at business processes in their entirety using knowledgeable robots. Through a series of case studies, Shak Akhtar will examine how this next-generation of knowledgeable robots can completely revolutionise shared services delivery capability, with real-world customer examples of the application of robotics across complex global organisations.

Shak Akhtar, Global Senior Vice President Robotic Solutions, Redwood Software

08:45 - 09:00

Networking Break

09:00 - 10:00
The Ballroom

Session 1

World-Class Finance: Enabling the Agile Enterprise in a Digital Age

Finance must continue its balancing act: integrating information and participating in strategy development and execution while keeping a focus on improving the enterprise's competitive cost structure. Although most organisations know what to do, a gap still exists in fine-tuning this plan for their unique environments and circumstances. Martin Wolleswinkel will share how world-class finance organisations enable a higher level of agility and how you can leverage their insights to improve your organisation's business performance.

Martin Wolleswinkel, Managing Director, Advisory Services Europe, The Hackett Group

09:00 - 10:00
Tudor Rose

Session 2

World-Class Procurement: Enabling the Agile Enterprise in a Digital Age

Procurement executives' priorities have shifted from a traditional focus on purchase cost to expanding the scope of spend under their influence and supporting supplier-led product innovation. Supplier networks, master data management and analytics will be key to enabling this change. To succeed, procurement will need to revisit and reinvent how its success is monitored, measured and reported. Christopher Sawchuk will discuss how world-class procurement organisations enable greater business value and support the agile enterprise – and how you can leverage their insights to improve your organisation's business performance.

Christopher Sawchuk, Managing Director, Global Procurement Advisory Practice Leader, The Hackett Group

09:00 - 10:00
Oak Room

Session 3

World-Class Human Resources: Enabling the Agile Enterprise in a Digital Age

HR organisations are challenged as never before to respond quickly and effectively to the shifting demands of today's volatile business environment. In this session, we explore the key enablers of HR agility and discuss how world-class HR organisations are leveraging technology and best practices to assist organisations and their people to increase their responsiveness to change. Harry Osle will also share how world-class HR organisations enable greater business value and support the agile enterprise.

Harry C. Osle, Principal, Global Human Resources Practice Leader, The Hackett Group

10:00 - 10:15

Networking Break

10:15 - 11:00
The Ballroom

Session 1

Bringing Multiple Transformations Together to Create a Marketplace Impact

In large companies, transformation programs are often worked upon in various business units independently. This process sometimes leads to an outcome where the sum of the parts is greater the whole, rather than the other way around. In this session, Suren Thadan will cover some insights into Inchcape's successful transformation of products or services offered to the marketplace. Inchcape brought together various pockets of change initiatives within the organization by aligning people values, business goals and business processes. This session will share ideas on the values of going back to first principles and managing change in a simple but meaningful manner.

Suren Thadani, Chief Operational Officer, Inchcape Shipping Services

10:15 - 11:00
Tudor Rose

Session 2

Improving Information Delivery for Finance and Beyond

AXIS Capital has been on a multiyear journey to improve information delivery for finance and beyond. Including improvements to the structure of the chart of accounts for more leverage and data quality within finance, AXIS Capital has rationalised and standardised reporting and analytic capabilities through the implementation of an enterprise business intelligence system and fit-for-purpose analytical capabilities to enable growth strategies. Join David Foley in an interactive presentation on a best practice enablement approach to help modernise finance.

David Foley, Vice President, Global Finance Reporting, AXIS Capital

10:15 - 11:00
Oak Room

Special 3

HR Transformation: How GSK Is Managing Talent and Building Capabilities in a Digital Age

With headquarters in the UK, GlaxoSmithKline has a commercial presence in more than 115 countries. To better enable the business, its HR organisation aims to improve talent management across the world, build enterprisewide capabilities needed to support the business agenda and enable sustained performance. Gerard Hussey will share how the organisation is fundamentally redesigning its service delivery model, leveraging Cloud technology, redefining roles and changing mindsets. He will also discuss the next chapter in its evolution and the vision for the future.

Gerard Hussey, Vice President, Human Resources Transformation, GlaxoSmithKline

11:00 - 11:30

Networking Break

11:30 - 12:15
The Ballroom

Plenary

Procurement Transformation: Fujitsu's Journey to Create an Integrated EMEIA and Americas Team

Clive Rees will share his experience leading Fujitsu's procurement transformation programme. He will discuss how the procurement organisation is combining disparate operations in the UK and Ireland, Western Europe, Central Europe and Nordic regions into one pan-European operation – and, more recently, incorporating Americas operations. Objectives include strengthening customer relationships, building out harmonised capabilities, and addressing change-related challenges in a complex cultural environment. Clive will discuss the results to date and important lessons learnt.

Dr. Clive Rees, Chief Procurement Officer EMEIA and Americas, Fujitsu Services

12:15 - 13:00
The Ballroom

Plenary

Solvay Business Services' Quest: Becoming an Agile, Customer-Centric Strategic Enabler

Solvay Business Services (SBS) is a key component of Solvay's strategic vision to deliver growth and transform the business. In recent years, SBS has evolved into a truly global, integrated service organisation, delivering critical, end-to-end business support processes and information services. In his presentation, Xavier Lancksweirt will describe SBS' path to becoming an agile, customer-centric strategic enabler of the business. Topics covered include the integration of information services into the SBS service portfolio and organization, the importance of talent management and innovation, the SBS performance monitoring dashboard and the recent large integration of the Cytec acquisition. Xavier will share lessons learned and critical success factors, and he will offer insight into what is next for SBS in its journey to GBS excellence.

Xavier Lancksweirt, General Manager, Solvay Business Services, Solvay

13:00 - 13:15
The Ballroom

Closing Remarks

David Ketchin, Managing Director, Europe Practice, The Hackett Group

13:15

Packed Lunches and Departure