2016 European Best Practices Conference

Frequently Asked Questions

Where will the conference be held?

Sheraton Grand London Park Lane, Piccadilly, London, W1J 7BX, United Kingdom. Sheraton Grand London Park Lane is located in the heart of London Mayfair overlooking Green Park and a short walk from St. James's Park, Buckingham Palace, Knightsbridge, Bond Street and the West End theatres. The hotel is easily accessible – just a 5-minute walk via Green Park or Hyde Park Corner underground stations. It is equipped with a 24-hour fitness facility, lounge, bar, restaurant and high-speed internet access throughout.

What does the conference registration fee include?

  • Registration fee is waived for members of the Hackett Advisory Services subject to the contract agreement of number of complimentary tickets with your organisation. Should you wish to find out your company's entitlement, please contact your Advisory Account Manager for assistance.
  • The conference fee includes conference materials, as well as admission to all sessions, social events and meals.
  • Hotel accommodation and travel are not included in the registration fee. Delegates are responsible for paying for their own travel and hotel expenses and for booking their own accommodation.

May I invite other people from my company to attend the conference?

Additional people from your company may attend the conference. They must also register on the registration page of this website and make their own hotel reservations.

What is the deadline for registrations?

Wednesday, 29 September, 2016

What is your cancellation policy?

A full refund of your registration fees is applicable for any cancellation made by Friday, 2 September, 2016. Any cancellation made after Friday, 2 September will be subject to a 50% cancellation fee. Should you wish to cancel your registration, please contact Janice Wang at jwang@thehackettgroup.com for assistance.

What is your policy on transferring registrations?

Substitutions may be made at any time. Please send an email to Janice Wang at jwang@thehackettgroup.com if you would like to transfer your registration to a colleague.

What is the dress code for the conference?

Recommended attire for all sessions and social events is business casual. The meeting rooms are kept quite cool, so be sure to bring a sweater or jacket.

How and when can I make hotel reservations?

To makes a reservation at Sheraton Grand London Park Lane, please visit their online reservation for assistance. Alternatively, please call +44 (0) 203 684 3643 directly (between 09:00 and 17:30, Monday to Friday) to secure the discounted group rate of £320 inclusive of VAT per night. Be sure to quote reference: The Hackett Group 2016.

NOTE: The discounted rate is only available until Friday, 2 September, 2016.

Who do I contact with further questions?

Please contact Janice Wang at jwang@thehackettgroup.com.