Agenda

Monday, May 1

6:30 PM - 10:00 PM
Hope Room

Welcome Reception

Conference Agenda
2017 Best Practices
Conference Agenda
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Tuesday, May 2

7:00 AM - 8:00 AM
Windsor Ballroom
Pre-function

Registration and Continental Breakfast

8:00 AM - 8:15 AM
Windsor Ballroom CDE

Welcome

Ted Fernandez, Chairman and Chief Executive Officer, The Hackett Group

8:15 AM - 9:00 AM
Windsor Ballroom CDE

Keynote

Gaining Freedom by Architecting Your Legacy

The word "legacy" has clear meaning in the IT industry. Many think of legacy IT environments as slow, expensive to maintain and difficult to evolve, yet mission critical to meet enterprise needs. CIOs and other business leaders struggle to innovate – and are often replaced – because of their inability to overcome technical and financial restrictions related to monolithic legacy architectures. In the current generation of IT, the word "information" supersedes the value of the word "technology"; 90% of the world's information has been created in the last three years. Learn why IT is at the forefront of many leadership strategies and how IT stakeholders can hold a more strategic seat at the table by creating a career legacy during this time of IT transformation. Dave Profozich will discuss the courage and tenacity required – plus the leadership potential that today's IT landscape has crafted for many of us in 2017 and beyond.

Dave Profozich, Global Vice President, Oracle

9:00 AM - 10:00 AM
Windsor Ballroom CDE

Plenary

Digital Excelleration

Companies are transitioning from processes and methods rooted in the industrial age to adopting the methods and tools of the digital age. Successful transformation requires using a holistic framework for current-state assessment and future-state design. This session will introduce The Hackett Group's digital service delivery model and the principles of thinking big, starting small and learning fast. It will also highlight emerging practices and new competencies that leading companies are deploying to become highly effective, insight-driven and customer-centric organizations.

Sean Kracklauer, Principal-in-Charge, Advisory Services and Research, The Hackett Group
Chris Brennan, Principal-in-Charge, Benchmarking and Business Transformation Services, The Hackett Group

10:00 AM - 10:15 AM

Networking Break

10:15 AM - 11:00 AM
Windsor Ballroom CDE

Plenary

Finance at GE Digital: Transforming Through Digitization and Automation

GE Digital plays a vital role in GE's strategy to become the world's premier digital industrial company by combining machines with leading digital technologies. Predix, GE Digital's operating system for the Industrial Internet of Things, is connecting millions of assets for customers such as Schindler, Exelon and BP. Simon Edwards will discuss GE Digital's journey to transform the role of finance through the digitization and automation of processes across FP&A, controllership and commercial finance. From cloud-based ERPs, to data lakes, to robotic process automation, GE Digital strives to incubate contemporary ways of working on behalf of the greater company. GE Digital's ambition is to automate all transactional finance processes, which will allow finance to spend more time supporting business partners by running operational initiatives and performing advanced analyses. One of the key enabling technologies that can make this vision a reality is RPA.

Simon Edwards, Chief Financial Officer, Predix at GE Digital

11:00 AM - 11:45 AM
Windsor Ballroom CDE

Plenary

An Evolution to Sensing: The Human Capital Management Impact at ADP

At the core of any company's ability to differentiate, innovate and thrive are its people. Human capital management (HCM) solutions are paving the way for human resources teams to become data-driven, "sensing" organizations within their businesses, enabling agile, global performance cultures to take root. Today, ADP is on a journey to become a leading practitioner of HCM among its 57,000 associates, using best-in-HCM approaches and powerful data analytics to guide its evolution. Dermot O'Brien has led ADP's own transition to HCM over the past five years. He will share his experiences and discuss the re-architecting of ADP's global performance culture, global talent and global service delivery model.

Dermot O'Brien, Chief Human Resources Officer, ADP

11:45 AM - 12:45 PM
Windsor Garden

Lunch and Networking

12:45 PM - 1:30 PM
Windsor Ballroom AB

Session 1

Invesco: A Complete Journey of Finance Transformation

The finance leadership team at Invesco, an independent investment management firm, made a commitment to strengthen its global operating model to enable continued growth and prosperity. The multiyear transformation initiative had three primary objectives: optimize the finance global operating model to create a scalable, agile, world-class function; enhance and formalize the approach to business partnering to be an enabler of enterprise-wide growth; and shift the focus of finance from data gathering and transaction processing to providing actionable insight and predictive analytics that drive better business decisions. Transformation leaders implemented key elements of a world-class finance organization including end-to-end process ownership and redesign, global shared service capabilities, targeted technology solutions, general location/footprint consolidation and leadership team restructuring. In addition to achieving objectives and delivering benefits, the team garnered recognition from the CEO and business leaders for modeling successful transformation for the rest of Invesco and proving finance can effectively "lead" the organization.

Annette Lege, Chief Accounting Officer and Head of GBS, Invesco

12:45 PM - 1:30 PM
Hope Room

Session 2

Procurement Accelerates Digital Strategy to Enable Interactive Customer Experience

DICK'S Sporting Goods has actively leveraged an evolving digital strategy, adopting a fleet of digital solutions to deliver an interactive customer experience. As this strategy continues to evolve, procurement and other supporting functions are accelerating their digital strategy to ensure alignment with enterprise objectives. For the non-merchandise procurement team at DICK's, this has included initiatives such as updating the supporting ERP system, optimizing the purchase-to-pay channel strategy, digitizing transactions, enriching spend data and enabling a friendlier end-user experience. In this session, Christoph Elben will provide an overview of DICK's digital transformation journey, starting with the overall enterprise strategy and then detailing areas of focus specially within non-merchandise procurement.

Christoph Elben, Director, Non-Merchandise Procurement, DICK'S Sporting Goods

12:45 PM - 1:30 PM
Trippe II & III

Session 3

Transforming Financial and Operational Planning

The Financial Insight Program is a multiphase initiative transforming NiSource's planning and analysis processes, organization and technologies to deliver a clear line of sight between financial performance and detailed operational drivers and better decision support and analytics. In this informative session, Matt Hanson will share how NiSource is reinventing the way planning and analytic services are structured and delivered to the business, the techniques used in the first deployment (including integrated revenue modeling, simplification of cost planning and allocations, streamlining of the planning calendar, reduction of cycle times and improved distributed analytics), and the lessons learned along the way.

Matt Hanson, Director, Transformation Programs, NiSource

12:45 PM - 1:30 PM
Trippe I

Session 4

Boeing's Journey to Best-in-Class Human Resources

Boeing is the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. The company's HR modernization initiative is part of its CEO-led 2nd Century effort to transform its existing operating approach to better serve and enable future needs and business capabilities. This journey features a comprehensive effort to modernize, streamline and align HR processes and systems into a simple and effective HR business model for the global enterprise. Donna will share key benefits, critical success factors and lessons learned to date in the ongoing journey to best-in-class HR.

Cyndee Evans, Director, 2nd Century Human Resources Program, Boeing
Donna Hudson, Director, 2nd Century Human Resources Program, Boeing

1:30 PM - 1:45 PM

Networking Break

1:45 PM - 2:30 PM
Windsor Ballroom AB

Session 1

GM: The Evolution Toward GBS Excellence

Three years ago, the GBS organization at GM was chartered to evolve from a sub-scale financial shared services function to an enterprise-wide process and business services organization. GBS leveraged global scope, expansion across GM's key functional groups, process standardization and location optimization to drive initial performance. The group has also focused heavily on end-to-end process transformation to realize the vision of making business processes better, faster, easier and cheaper. GM is now at an inflection point where digitization efforts can be bolted on top of its standardization foundation, providing the next level of efficiency to unlock additional savings. Enterprise teams have been established to evaluate the use of all available tools, including state-of-the-art ERP deployments and robotic process automations to develop the best digital solution to address complex problems.

Selva Vaidiyanathan, Executive Director, GBS Finance, General Motors

1:45 PM - 2:30 PM
Hope Room

Session 2

Leveraging the Power of Continuous Accounting at MGM Resorts

With the rise of the digital economy driving increasing volumes of transactional data, and the 24/7 nature of the gaming and hospitality industry, MGM Resorts International shares its journey to digitize key elements of the organization's finance and accounting processes. Kelly Litster will highlight how technology and processes enable her teams to leverage a continuous accounting model that supports the business.

Kelly Litster, Senior Vice President, Finance Shared Services Center, MGM Resorts International

1:45 PM - 2:30 PM
Trippe II & III

Session 3

Getting Started with Robotic Process Automation

Robotic process automation is at the top of every business leader's agenda, driven by unprecedented savings potential and other benefits. By positioning RPA to support broad transformation of end-to-end transactional processes, organizations can drive significant long-term value. Ian Barkin will discuss foundational steps that can set a fast but successful course for integrating RPA into business services operations.

Ian Barkin, Co-Founder and Chief Strategy Officer, Symphony Ventures

1:45 PM - 2:30 PM
Trippe I

Session 4

Driving Human Resources-Led Business Transformation

Due to external pricing pressures, FMC Technologies (now TechnipFMC) knew they needed to optimize their business operations. Its HR organization took a leadership role in driving a multifunction global business services (GBS) transformation. Fanny Lechtig shares the company's transformation story and how HR enlisted the broader organization to expand the scope and business impact. She will also discuss HR's role in engaging various stakeholders, lessons learned and next steps.

Fanny Lechtig, Human Resources Director, Global Subsea Services, TechnipFMC

2:30 PM - 2:45 PM

Networking Break

2:45 PM - 3:30 PM
Windsor Ballroom CDE

Plenary

Leading Business Transformation: Proven Practices, Practical Advice and Lessons Learned

Joseph Bondi will share insights gained from managing several major business transformations at Johnson & Johnson's global finance organization. Specifically, he will discuss alignment of the finance transformations with strategic changes in Johnson & Johnson's core business, principles for a successful transformation, and how Johnson & Johnson is preparing for a digital future.

Joseph C. Bondi, Vice President, Global Finance Transformation, Johnson & Johnson

3:30 PM - 4:15 PM
Windsor Ballroom CDE

Plenary

Enabling the Agile Enterprise: How Citi Leverages Technology to Become More Adaptable

Citi, a leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi has embarked on a transformation journey to ensure its prepared for today's increasingly unpredictable and digital world. Craig McKenney will share how Citi is reducing complexity, leveraging technology and addressing the needs of a dramatically different workforce. He will highlight key forces critical to enabling a more agile supply lifecycle management organization, as well as next steps and lessons learned.

Craig McKenney, Head of Enterprise Supply Chain, Citigroup

4:15 PM - 5:00 PM
Windsor Ballroom CDE

Plenary

Beyond the Buzzwords: Practical Guide to Cognitive Technologies

In today's fast-paced markets, many companies are exploring disruptive approaches to creating value by digitizing their operating models and reimagining their operations with technologies like artificial intelligence. In this session led by Dr. Chitra Dorai, IBM experts will define and discuss "cognitive computing" and IBM's Watson, sharing examples of how clients are applying these technologies, as well as the opportunities and challenges they see across business areas such as finance, procurement and HR/ talent. In addition, the session will touch on how cognitive computing links to other disruptive technologies, such as blockchain and automation – and their game-changing potential.

Dr. Chitra Dorai, IBM Fellow, Master Inventor and Chief Technology Officer, Cognitive Solutions and Services, IBM

5:00 PM - 5:15 PM
Windsor Ballroom CDE

First Day Wrap-Up

5:15 PM - 5:30 PM

Networking Break

5:30 PM - 6:15 PM
Hope Room

Special Session

Getting Started on Becoming a Cognitive Business: Deeper Dive

In embarking on digital transformation, there are several techniques to help ensure success in becoming a cognitive enterprise. In this session, Dr. Chitra Dorai will share examples of Watson-based projects and their potential benefits, with a particular focus on reimagination of business processes. Jason Kelley will join to discuss techniques such as design thinking, which can help organizations gain alignment on issues that matter most and provide the biggest payback. This session will provide insights on how to get started and where to focus, allowing for interactive discussion and Q&A.

Dr. Chitra Dorai, IBM Fellow, Master Inventor and Chief Technology Officer, Cognitive Solutions and Services, IBM
Jason Kelley, Vice President and Partner, Global Business Leader, Solutions and Design, IBM
Glenn Finch, Global Leader Big Data and Analytics, IBM

5:30 PM - 6:15 PM
Trippe II & III

Special Session

Spend Management in a Digital Age

"Artificial intelligence" and "machine learning" are popular buzzwords, but what do they specifically mean for spend management? During this session, we will define the terms in plain English and give practical examples of how they are being used today. You will leave with a good understanding of how AI and machine learning can transform data analysis and affect spend management initiatives, both now and in the future. We will also share real-world examples of how companies and individuals are using these techniques – and related ones, like hybrid machine learning and deep learning.

Paddy Lawton, Founder of Spend360, General Manager, Coupa Spend Analytics

5:30 PM - 6:15 PM
Trippe I

Special Session

The New Digital Finance Revolution

According to Webster's, a revolution is defined as "a sudden, extreme or complete change in the way people live and work." Oracle is working on an initiative that is truly revolutionary for finance and CFOs – the convergence of ERP and EPM. Imagine having the ability to perform any task, anywhere, on any device, addressing any pain, for any target segment – all in a seamless and unified manner. Join this session to hear more about Oracle's exciting vision.

Jeff Jacoby, Master Principal Sales Consultant, Oracle

7:00 PM - 10:30 PM

Dinner and Networking at South City Kitchen

 

Wednesday, May 3

7:30 AM - 9:00 AM
Windsor Ballroom
Pre-function

Registration and Breakfast

8:00 AM - 8:45 AM
Windsor Ballroom CDE

Special Session

World-Class Global Business Services: The Impact of Digital Transformation on Talent Management

Robotic process automation (RPA) and other digital transformation initiatives are rapidly changing the labor requirements for global business services (GBS) organizations – from repetitive transactional work to programming and managing "robots" and other technologies. Now more than ever, GBS organizations are critically dependent on the caliber of their talent and their talent management capability. This session will share which practices distinguish world-class GBS organizations from their peers, with specific focus on talent management. It will also showcase the Certified Global Business Services Professionals certification and continuous learning program, developed jointly with the Chartered Institute of Management Accountants (CIMA).

Sean Kracklauer, Principal-in-Charge, Advisory Services and Research, The Hackett Group
Ben Hartfield, Director, Global Operations, Certified GBS Professionals, The Hackett Group

8:00 AM - 8:45 AM
Trippe II & III

Special Session

Transformative Procurement

Global competition, changing markets, the pressure to reduce costs and the complexities of sourcing are transforming procurement. In this new era, buyers need to broker value, manage risks and harness technology for maximum impact. Dan Willmer will discuss how a holistic strategy and the latest tools and technologies are reimagining procurement. How can leaders combine the breakthroughs in automation (including robotic process automation), big data and analytics to accelerate their business? Why is a platform-based approach to spend management the best way to uncover new opportunities and enhance supplier relationships? What does it mean for an organization to embrace transformative procurement? This session will explore these questions and highlight JAGGAER's experiences helping hundreds of organizations develop a more agile and responsive supply chain.

Dan Willmer, Vice President, Sales and Operations, Professional Services, JAGGAER

8:45 AM - 9:00 AM

Networking Break

9:00 AM - 10:00 AM
Windsor Ballroom AB

Session 1

World-Class Finance: Service Delivery in the Digital Era

Finance leaders need to develop new competencies and commit resources to realize the potential of digital transformation. Failure to act – or to act quickly – will lead to ever widening performance gaps. In this session, Jim O'Connor will discuss the digital pillars that finance organizations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, he will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.

Jim O'Connor, Principal, North American Finance Executive Advisory Practice Leader, The Hackett Group

9:00 AM - 10:00 AM
Hope Room

Session 2

World-Class Procurement: Service Delivery in the Digital Era

Procurement leaders need to develop new competencies and commit resources to realize the potential of digital transformation. Failure to act – or to act quickly – will lead to ever widening performance gaps. In this session, Christopher Sawchuk will discuss the digital pillars that procurement organizations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, he will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.

Christopher Sawchuk, Principal, Global Procurement Advisory Practice Leader, The Hackett Group

9:00 AM - 10:00 AM
Trippe II & III

Session 3

World-Class Business Analytics: Raising Your Enterprise IQ

Executives need to develop new competencies and commit resources to realize the potential of digital transformation. Failure to act – or to act quickly – will lead to ever widening performance gaps. In this session, Jason Balogh will discuss the growing business imperative to apply advanced analytics principles throughout the enterprise as organizations continue their transformational journey to become truly insight-driven. Specifically, he will focus on applying emerging trends in advanced analytics to improve business performance and the importance of building the analytics knowledge of business professionals across the enterprise.

Jason Balogh, Principal, EPM, ERP and Analytics Practice Leader, The Hackett Group

9:00 AM - 10:00 AM
Trippe I

Session 4

World-Class Human Resources: Service Delivery in the Digital Era

Human resources leaders need to develop new competencies and commit resources to realize the potential of digital transformation. Failure to act – or to act quickly – will lead to ever widening performance gaps. In this session, Harry Osle will discuss the digital pillars that human resources organizations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, he will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.

Harry C. Osle, Principal-in-Charge, Global Human Resources Advisory Leader, The Hackett Group

9:00 AM - 10:00 AM
Barclay Boardroom

Session 5

World-Class Information Technology: Service Delivery in the Digital Era

Information technology leaders need to develop new competencies and commit resources to realize the potential of digital transformation. Failure to act – or to act quickly – will lead to ever widening performance gaps. In this session, Scott Holland will discuss the digital pillars that information technology organizations should consider as they continue their transformational journey to become truly insight-driven and customer-centric. Specifically, he will discuss deploying new technologies, blending a digital and traditional workforce, and creating an omnichannel stakeholder experience.

Scott Holland, Principal, Global Information Technology Advisory Practice Leader, The Hackett Group

10:00 AM - 10:15 AM

Networking Break

10:15 AM - 11:00 AM
Windsor Ballroom AB

Session 1

The Rewards of RPA in Global Shared Services

Becton, Dickinson and Company's Global Shared Services (GSS) helps businesses and functions free trapped value by improving processes, cost, quality and cycle time with transparency and customer service, increasing BD's ability to scale via digitization. Steve Gordon will discuss the company's GSS transformation and how it's enabled a truly positive end-to-end customer experience. Steve will also discuss how GSS is employing modern technology, with a focus on robotic process automation (RPA) to enable a digital workforce across BD. Key insights include the company's approach to evaluating RPA projects, challenges in making 'bots' enterprise-ready in a conservative organization and sample savings from RPA projects.

Steve Gordon, Vice President, Global Service Operations – Robotics, Becton, Dickinson and Company

10:15 AM - 11:00 AM
Hope Room

Session 2

Automating the Procurement Experience at Microsoft

Starting with the user in mind, Microsoft is automating and improving the procurement experience – delighting internal customers and providing greater agility to the business. In this session, John Stephens and Philip Wood will discuss how they are leveraging new tools and technologies, including robotic process automation, machine learning and machine intelligence to predictively and proactively support procurement customers. The goal: To know what procurement customers need to do before they need to do it – and use that knowledge to engage early and achieve the best possible procurement outcome for the business.

John Stephens, Senior Director, Strategic Sourcing, Microsoft
Philip Wood, Director, Strategic Sourcing and Operations, Microsoft

10:15 AM - 11:00 AM
Trippe II & III

Session 3

How to Get Started with Human Resources Analytics

Fannie Mae established its HR analytics function to enable better talent decisions that will ensure the company will have the right skills to succeed into the future. In this session, David Hofman will discuss practical steps organizations can take to start building an HR analytics capability that will provide a solid foundation for more advanced, predictive techniques. He will also share key success factors, lessons learned and next steps as Fannie Mae continues to develop its analytics capabilities.

Dave Hofman, Director, Organizational Effectiveness and Human Capital Analytics, Fannie Mae

11:00 AM - 11:15 AM

Networking Break

11:15 AM - 12:00 PM
Windsor Ballroom CDE

Plenary

The Power of Integration

Pella Corporation has created a strategic competitive advantage with its integrated systems journey. Over the past 10 years, the company has replaced its legacy systems with an integrated suite of Oracle applications. Learn how this journey enabled Pella to survive the biggest decline in housing starts in history. Also, gain an understanding of how this transformation forced Pella to change how it managed data and approached analytics.

Rick L. Hassman, Chief Information Officer, Pella Corporation

12:00 PM - 12:45 PM
Windsor Ballroom CDE

Plenary

Digitizing Performance Improvement

Digital disruption is here. The next challenge is successful digital transformation, which starts with a sound strategy, clear goals and a clean process. The foundation for any transformation effort is a commitment to ongoing measurement that enables fact-based improvement. Anthony Snowball will present the latest SG&A world-class performance metrics from The Hackett Group and discuss why following a continuous improvement methodology is key to achieving world-class performance. In addition, we'll showcase our revolutionary new tool that goes beyond benchmarking to truly digitize continuous performance improvement.

Anthony Snowball, Principal, Global Benchmarking Practice Leader, The Hackett Group
Eric DiCianno, Chief Technology Officer, The Hackett Group

12:45 PM - 1:00 PM
Windsor Ballroom CDE

Wrap-Up and Closing Remarks

David Dungan, Vice Chairman and Chief Operating Officer, The Hackett Group

1:00 PM - Onward
Windsor Ballroom
Pre-function

Boxed Lunch and Departure