Ian Barkin is an experienced innovator and transformation leader. He has built several industry leading innovation labs and has been at the forefront of trends including Internet of Things, supply chain business process outsourcing, robotic process automation and user experience design. Ian's focus at Symphony is to design digital operations strategies, incorporating the Symphony digital ecosystem of partners, and future-proof delivery models including robotic BPO, managed centers of excellence and digital design thinking.
In his current role, Joseph Bondi is focused on the need, as a global finance organization, to accelerate the pace of change toward achieving world-class operating status. He is responsible for leading the finance transformation that is part of the Enterprise Standards and Productivity (ESP) program, a key strategic growth enabler for Johnson & Johnson. Joe is a certified management accountant and holds an MBA in finance from Fairleigh Dickinson University and a BS in accounting from Seton Hall University.
Dr. Chitra Dorai is responsible for Cognitive Solutions and Services in IBM's Global Business Services as its CTO. She has received numerous awards and recognition, both externally and at IBM for her groundbreaking research and client-facing work in banking, financial markets, and the media and entertainment industries. In 2011, she received IBM's highest honor, the Gerstner Award for Client Excellence. She was also recognized as an IBM Distinguished Engineer in 2012, and was appointed an IBM Fellow, the company's highest technical honor in 2015. Her work on customer-focused analytics in mortgage servicing has helped thousands of struggling home owners through various home ownership retention programs and alternative workout options during one of the most challenging periods in the US housing market. Chitra received her Ph.D. in computer science at Michigan State University with the Distinguished Academic Achievement Award.
Simon Edwards provides financial and strategic leadership for GE's Industrial Internet platform, Predix. Simon drives the organization's capital allocation framework and operating model and defines scalable processes and success metrics to align product roadmaps and execution to investment goals. Previously, Simon was part of the executive team of the Integration Management Office upon creation of the GE Digital business unit. Prior to joining GE Digital, Simon spent five years on GE's corporate audit staff, where he was executive audit manager for GE's global operations. He joined GE as a software engineer within the aviation business unit. He has a Bachelor of Science in Computing for Real-Time Systems from the Bristol Institute of Technology at the University of the West of England.
Christoph Elben is responsible for all non-merchandise procurement activities across indirect categories at DICK'S Sporting Goods. In addition to driving the company's non-merchandise procurement policy, he is responsible for oversight of the transactional procurement, strategic sourcing, channel strategy and the eProcurement functions. Prior to joining DICK's at the company's Store Support Center (headquarters), Christoph spent 15 years at Accenture, Ariba and FreeMarkets, where he had global responsibilities advising Fortune 500 companies on their procurement initiatives and programs. Christoph holds a bachelor's degree from Purdue University. In addition, he has earned the Certified Purchasing Manager (CPM) certification from the Institute for Supply Management (ISM) and the Certified Professional in Supply Management (CPSM) certification.
Cyndee Evans co-leads the multiyear 2nd Century HR transformation effort, meant to drive business results through integrated global HR processes with systems and tools that will empower managers, employees, retirees and HR. This means fundamentally changing how HR is structured, how work is done, and how people policies, processes, systems and tools are delivered to promote outstanding employee experiences and drive business decisions. Prior to this role, Cyndee was director of HR M&A Integration and International Total Rewards. Cyndee has a degree in business administration from City University in Bellevue, Washington.
In his role leading cognitive and analytics, Glenn Finch focuses on some of IBM's most challenging and transformative engagements. These engagements have leveraged broader customer centricity and customer experience work across the customer acquisition, management and servicing processes. Glenn has over 25 years' experience applying a data and analytics focus to his work with leading banking and other organizations.
Steve Gordon has more than 25 years of experience in building, integrating, debugging and operating high-profile businesses for the market leader in the high-tech sector. He has worked extensively with Fortune 500 clients. Steve spent most of the last two decades leading various global services businesses at Cisco Systems, as well as consulting in the technology and life sciences sectors. In his current role, Steve runs service operations for the company's GBS organization with sites in Malaysia, Singapore, Poland, Chile and the US. Steve is part of a new leadership team that is tasked with helping BD take full advantage of modern tools and technologies to scale the company's shared services organization.
Matt Hanson leads NiSource's Financial Insight Program, a companywide effort to improve and integrate financial and operational planning and analysis across the organization. Prior to taking on this transformation program, Matt led FP&A for NiSource's Gas Distribution division, including development of the long-range plan, annual budget, periodic forecast, and preparation and review of monthly performance reporting. He has extensive experience in driving change and process improvements in financial planning, modeling, forecasting and budgeting across multiple organizations. Prior to joining NiSource, Matt was VP of FP&A at inVentiv Communications and spent 10 years at Cardinal Health, where he was a recipient of the Worldwide Financial Leadership award. He has a bachelor's degree in accounting from the University of Dayton.
Rick L. Hassman serves as chief information officer (CIO) of Pella Corporation. He started his career with Pella 23 years ago and is responsible for all applications, technology, infrastructure and security to support all functions within the organization. Rick holds a BA in business with an emphasis on business systems and an MBA from Drake University. He holds positions on Oracle's CIO Advisory Counsel, Oracle's Business Analytics Strategy Counsel, Loras College's Analytics Advisory Board and Iowa's Technology Association Board. In 2016, Rick was named CIO of the Year by Oracle Corporation for his leadership in establishing Pella Corporation as a world-class customer service organization.
Dave Hofman is responsible for all organizational design, enterprise human capital strategy and for building out the firm's "people analytics" capabilities. Before joining Fannie Mae in 2007, he served as a senior consultant in HR at BearingPoint, where he managed a team focused on restructuring the firm's corporate organizational structure prior to its eventual sale. Dave has a Bachelor of Science degree in psychology and political science from the University of Pittsburgh and a certificate in corporate restructuring, mergers and acquisitions from Harvard Business School.
Donna Hudson leads the development and execution of a new HR business model and the related change management activity at 2nd Century Human Resources. She previously served as director of leadership development at the Boeing Leadership Center in Florissant, Missouri. In this role, she led the design and deployment of executive and manager development programs companywide had responsibility for the operation of the Boeing Leadership Center. In her 20 years at Boeing, Donna has led teams in the commercial and defense businesses, along with HR specialist leader roles. She has a bachelor's degree from Truman State University in Missouri, a master's degree in management/human resources management from Florida Institute of Technology. She has also earned the Senior Professional in Human Resources (SPHR) certification.
In his current role, Jeff Jacoby is focused on the office of the CFO. He has over 15 years of diverse finance, accounting and financial systems industry experience. He has enthusiastically advised numerous Global 2000 companies on how to overcome a myriad of business challenges and drive measurable results. Jeff has a BA in accounting from Minnesota State University.
Jason Kelley provides global leadership for the solutions, design and innovation business in IBM's Global Business Services. He is responsible for working with enterprise clients to ensure IBM brings high valued business innovation that differentiates IBM from competitors. Shaping, developing and delivering unique business capability with the marriage of analytics, automation/robotics, Watson and cloud technologies, Jason brings together the best of one IBM team. He is a graduate of the United States Military Academy at West Point, where he enjoyed playing football and serving as class vice president. He served 13 years in the military as an Army Airborne Ranger and has an MBA from the Cox School of Business at Southern Methodist University. Jason has a passion for creative thinking and invention and contributes to IBM's ongoing leadership in innovation and patents. He also holds three US patents with others pending.
Paddy Lawton started Spend360 five years ago to make the world of spend visibility a more automated and accurate place using machine and deep learning techniques. In January 2017, Coupa acquired Spend360, a leader in artificial intelligence for spend management. The vision for Spend360 was that of a fully automated machine that learns from every engagement to classify transaction data and normalize supplier names. This vision continues to inspire improvements to the machine (known as ORAC). Prior to Spend360, Paddy founded a reverse auction business called Digital Union (now part of BravoSolution), which provided auction facilities to retailers worldwide. Paddy is an artificial intelligence practitioner with a degree in cognitive computer science.
Fanny Lechtig joined FMC Technologies in 2013 as the head of human resources for the Fluid Control Business. In May 2015, she was selected to lead the implementation of the global business services center in Scotland. Most recently, Fanny helped support the merger integration of TechnipFMC and is currently the HR Director for Global Subsea Services at TechnipFMC. Fanny previously worked at Honeywell and General Electric in a variety of HR positions across their energy businesses. Fanny has a degree in management and an MBA from Texas A&M University.
Annette Lege has served in various roles at Invesco since 1992. In her current role, she is responsible for all aspects of corporate accounting including group financial reporting, internal controls and group accounting policy. Since 2015, she has also managed the company's finance operations and shared services centers. Annette has led business transformation initiatives across FCS, which have included creating a governance structure, tracking the FCS strategic plan and priorities, providing timely communications and managing finance operations. Annette is a certified public accountant and member of the Texas State Board of Public Accountants. In addition, she is licensed as a Financial Operations Principal through FINRA and has a BBA in accounting from the University of Houston.
Kelly Litster is Senior Vice President of MGM Resorts International's Finance Shared Services Center (FSSC). In her role at MGM Resorts International, Kelly Litster oversees the Finance Shared Services Center (FSSC), a full-service accounting and auditing operation responsible for payroll, accounts payable and receivable, gaming and non-gaming audit and financial accounting functions. Kelly has been with MGM Resorts for over 14 years in a variety of accounting, audit and process improvement roles. Prior to her career with MGM, Kelly worked in public accounting, performing audits and consulting engagements primarily for clients in the casino and lodging industry. She has a Bachelor of Science degree in accounting from the University of Nevada at Las Vegas and is a Certified Public Accountant in Nevada. Additionally, she is a certified Project Management Professional and Certified Fraud Examiner.
Craig is responsible for the strategy and execution of the end-to-end supplier lifecycle process, including strategic sourcing and supply chain development of Citi's suppliers across the globe. Before joining Citi, Craig was chief procurement officer, vice president of procurement and vendor management at Best Buy. He serves on the board of the Metropolitan Economic Development Association (MEDA), which supports Minnesota entrepreneurs of color, and the National Minority Supplier Development Council (NMSDC). He held previous roles at both Accenture and IBM, focused on IT and business process outsourcing. Earlier in his career, he founded two successful technology companies focused on application development of workflow and Internet solutions. Craig studied engineering at the University of Alberta and has an MBA from the University of Toronto. He is completing a master's degree in risk management at New York University.
Dermot O'Brien leads ADP's global human capital management (HCM) strategy with a focus on nurturing a high performance and engagement culture. Since joining ADP in 2012, Dermot has focused on aligning the company's people strategy with its business strategy, including reorganizing the business structure and leadership; creating a consistent global center-led service delivery structure; redefining ADP's total compensation philosophy and framework; experimenting with innovative approaches to leadership assessment, development and impact; working with ADP's Innovation Lab to develop market-viable enabling technology; and annually increasing the diversity of the organization and leadership. Dermot is a founding member of the Human Resource-50 Group, an invitation-only group comprised of chief human resource officers from the world's most respected companies. A native of Dublin, Ireland, Dermot holds an undergraduate degree in finance from the Lubin School of Business at Pace University, where he is a frequent guest lecturer.
Dave leads Oracle's enterprise division with emphasis on serving Oracle's Fortune 500 clients. He has nearly 30 years of experience leading global sales, marketing and professional services organizations in the software industry. Dave has a BA in communications from Pennsylvania State University and an MBA from the University of Pittsburgh. He is the author of the book, "Managing Change with Business Process Simulation" (Prentice Hall, 1998).
John Stephens manages a worldwide team responsible for sourcing, negotiating and contracting suppliers for Microsoft's global business requirements across the company's $20 billion-plus indirect spend. He also has responsibility for global P2P processes, technology and travel. A 22-year veteran of Microsoft, John has held positions managing supply of all significant spend categories including marketing, technology, professional services and employee experience. In addition, he has managed deployment of Microsoft's procurement infrastructure incorporating e-procurement systems, procurement data systems, fulfillment/distribution operations and the global preferred supplier program.
Selva Vaidiyanathan leads GM's Global Business Services finance organization of 700 global finance, accounting and reporting professionals. He is responsible for execution of shared services across six core global centers, development of new business service offerings, and driving enterprise-level transformation initiatives and operational excellence programs. Prior to GM, Selva spent nine years at a leading business process management firm, Genpact in India, and served as chief operating officer for a 10,000-employee global business unit. He is experienced in deal pursuit, solution design, commercial contract negotiations, client relationship management, and leading the transition and transformation of finance, procurement and HR organizations. He also served nine years at DaimlerChrysler AG in the U.S., Austria and Germany, holding positions in finance, accounting and sales planning.
Dan is responsible for customer support and services for JAGGAER, providing world-class delivery to its customer community. He joined JAGGAER in June 2016 and brings more than 20 years of procurement expertise in both technology deployment and services. Before JAGGAER, Dan held executive positions at several leading procurement service and technology firms including Accenture, Ariba and FreeMarkets. Dan began his procurement career with supply chain roles at Anheuser-Busch and later at General Motors.
Philip Wood is responsible for driving procurement's technology strategy and governing process, policies and tool requests across the P2P lifecycle. Philip has 15 years of experience in procurement, spanning multiple functions including strategic sourcing, business engagement management, operations, technology strategy and governance.
Jason Balogh has worked extensively in the consumer packaged goods, industrial manufacturing and energy industry sectors. Formerly a partner with Arthur Andersen, Jason has supported clients with business transformations, operational improvements and finance and back-office improvements, with an emphasis on driving economic impact and effectively managing the change process.
Chris Brennan has more than 20 years of experience assisting executives at Fortune 1000 companies, focusing on large-scale transformational improvements within the finance, human resource and supply chain functions. His expertise covers a wide range of industries and business sectors, including retail, manufacturing, transportation, media and entertainment, consumer packaged goods, food and beverage and financial services. Key clients include FedEx, Ryder, Procter & Gamble, Pepsico, Target Stores, JC Penney, Tyson Foods, Yum Brands, 7-Eleven Stores, America Online, Fannie Mae, Fidelity Investments, MeadWestvaco, Stanley Corporation, Wyeth Pharmaceuticals, Rio Tinto, Terex, ExxonMobil, Xerox, General Mills and General Electric. Prior to joining The Hackett Group, Chris was a partner at KPMG Consulting.
Eric DiCianno heads up product development at The Hackett Group. Eric is responsible for the strategy, architecture and development of The Hackett Group's IP-based software platforms used in the delivery of the firm's advisory and benchmarking products and services. He is adept at converting leading-edge ideas into tangible products and translating them into effective software designs. He brings over 20 years of software architecture, design and development experience. He has extensive experience in strategic technical planning and the development of cloud-based software platforms. Eric has a degree and considerable experience in financial accounting, which gives him a unique understanding of the financial impact that software development can have on productivity and costs.
David Dungan has more than 30 years of experience in working with senior executives and assisting them in creating world-class organizations. With KPMG, he held various executive positions, including partner-in-charge of the Midwest/Ohio Valley Strategic Services Consulting Practice as well as the national partner-in-charge of the World-Class Finance Practice of KPMG's Strategic Consulting Practice. David has been quoted in numerous publications and has been interviewed by Linda O'Bryon on PBS's Nightly Business Report television program.
Publicly held since May 28, 1998 (NASDAQ: HCKT), The Hackett Group, under Ted Fernandez's leadership, has expanded its world-leading benchmarking capabilities to provide comprehensive business transformation services that leverage its unique insights and metrics from world-class performance. During his 18 years at KPMG, Ted served as the national managing partner of KPMG's Business Transformation and Information Technology Consulting Division and as a member of the firm's management committee. Working with many multinational clients, Ted has developed extensive experience in business transformation, change management, international operations, acquisition due diligence and post-merger integration.
Ben Hartfield has global responsibility for the sales, delivery and operational excellence of the Certified GBS Professionals (CGBSP) program, developed and brought to market in conjunction with the Chartered Institute of Management Accountants (CIMA). For over 15 years, Ben has been involved in education, talent management and development, helping clients and employers all over the globe achieve excellence through the deployment of education and career development programs, as well as employee attraction and engagement initiatives.
Scott Holland is a principal in the IT practice and a practice leader within The Hackett Group responsible for selling IT transformation and advisory services, as well as providing project delivery oversight for strategic accounts. A senior executive with 30 years of experience and accomplishments in information systems, he has successfully managed several large-scale projects designed to increase productivity, maximize efficiencies, drive business value and reduce operating expenses. Scott has management and hands-on experience in the design, development and implementation of state-of-the-art business programs designed to optimize IT. He is frequently quoted in IT journals such as CIO Magazine, InformationWeek, Baseline, and ComputerWorld.
Over the past 19 years, Sean Kracklauer has held executive financial and management consulting positions advising Global 1000 businesses. His areas of expertise include business process improvement and technology enablement, as well as organizational and service delivery model design. In addition, he has worked extensively in finance strategy, business performance management, planning and budgeting, financial reporting compliance and functional design for business intelligence systems.
Jim O'Connor has over 20 years of both industry and consulting experience focusing on finance transformation. He has particular expertise in strategy and organization design, business process design, strategic cost reduction, reporting, planning and performance management, BI and financial systems, shared services and outsourcing. In these roles, he has advised client executives in a wide range of industries including consumer products, financial services, higher education, manufacturing, retail, and utilities. Previously, he led the CFO Services practice at North Highland, a global consulting firm, and before that, focused on finance transformation and strategy at Archstone Consulting, now a part of The Hackett Group.
Harry C. Osle has more than 15 years of experience in human resources and transformation consulting with specialization in HR strategy, world-class service delivery, HR benchmarking, HR management systems and use of automated solutions to streamline business processes. He is highly proficient in strategic framing, leveraging HR best practices, application implementation, workflow automation, project management, needs analysis, process control, benefits and placement technology, and total quality management. Harry's strong leadership skills and technical expertise help clients realize strategic corporate goals and reduce costs.
Christopher Sawchuk has more than 13 years of experience in supply management, working directly with Fortune 500 and midsized firms around the globe. He has worked in a variety of industries to improve all aspects of procurement, including process redesign, technology enablement, operations strategy planning, organizational change and strategic sourcing. Christopher is a regular contributor to business publications, a frequent presenter at industry events and co-author of ePurchasingPlus. He has been recognized by Supply & Demand Chain Executive magazine as one of its "Pros to Know." Christopher's background includes engineering and operation roles with both United Technologies and IBM.
Anthony Snowball is accountable for The Hackett Group's comprehensive measurement portfolio as well as supervising benchmark execution worldwide. In addition, Anthony oversees the firm's strategic alliance network to establish partnerships and managing partner objectives to align with the company's corporate and market strategy. Prior to joining The Hackett Group, Anthony led projects focused on benchmarking and process optimization engagements as an employee with Andersen's business consulting practice.