Questions
Call: +44 20 73989018 or
E-mail: Helen Barnes, Event Manager at The Hackett Group.
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Agenda
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Thursday 16 October |
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08:30 - 09:00 |
Registration and Coffee |
09:00 - 09:15 |
Welcome and Chair's Opening RemarksThe Hackett Group |
09:15 - 10:00 |
Plenary KeynoteAs the future is becoming potentially more volatile, businesses are trying to understand the optimum ways to secure profitability in the short, medium and long term. This session addresses the dimensions that the executive teams need to focus on in order to be ready to face the years to come, specifically in the integration of back office, front office and supply chain functions. |
10:00 - 10:30 |
World-Class Performance - What Separates the Winners and Losers, Today and TomorrowWayne Mincey, President, The Hackett GroupMr Mincey will share key metrics and insights from Hackett's 2008 analysis of world-class performers. This will include highlights of the top effectiveness and efficiency measures plus a look at the capabilities and practices that drive this performance. Looking across the core G&A functions of Finance, It, HR and Procurement, Mr Mincey will review the process, technology and organisational alignment factors directly associated with world-class performance. In addition, he will also examine the transformational approach undertaken by these firms and for the first time ever, share Hackett's perspective on where G&A performance indicators are headed in the future. This view will include an insightful reflection on the likely future performance of three company archetypes that reflect the majority of firms that Hackett observes. Whether yours is a world-class firm striving to optimise effectiveness or a company just beginning the journey to improve cost performance, you will value these perspectives. |
10:30 - 10:45 am |
Networking Break |
10:45 - 11:30 |
From Run to Build: Areva IS response to the global nuclear resurgenceBenoît Tiers, Group CIO, ArevaThe future challenges of aligning the IT strategy to the accelerating worldwide growth perspectives of Areva. |
11:30 - 12:15 |
Driving Business Alignment and Lowering HR Costs at Canon EuropeMassimo Macarti, Chief of Human Resources, Canon EuropeConducting business in most countries in Europe, the Middle East and Africa, Canon Europe's HR organisation was highly decentralised and inefficient. Resources were not available to deliver the desired level of strategic HR services. In 2001, HR began to focus on driving down costs across the enterprise. Centralisation of HR functions, a standard service delivery model , standard technology and new outsourcing solutions were the primary cost cutting initiatives. Mr Macarti will describe how the HR organisation is executing these changes. Additionally, he will share their approach to leveraging the human resource and monetary savings to deploy HR partners aligned with the business units and to re-direct talent management capabilities towards meeting the needs of a complex multinational organisation. |
12:15 - 13:15 |
Lunch |
13:15 - 14:00 |
Vision of G&A Evolution 2020Panel Discussion |
14:00 - 14:45 |
Driving increased value while lowering costs in IT at BritvicMike Jones, Director of IT, BritvicSeveral years ago, Britvic successfully undertook a massive enterprise-wide ERP implementation as a prerequisite to becoming a PLC. Whilst the ERP contributed dramatic improvements in Britvic's operational performance and provided a platform for significant business growth, the associated IT costs were extremely high. Mr Jones will share the steps that IT took to rein in the increasing costs while at the same time step changing IT's operational performance in order to achieve increasingly challenging service levels. A new organisational design with clear accountabilities augmented with new roles and skills, together with IT service and support process improvement, were key elements of his plan. Mr Jones will also share how Britvic is leveraging these accomplishments in IT to meet the next wave of business opportunities and demands. |
14:45 - 15:30 |
Mission Possible when Shift Happens - Introducing & Transforming Procurement at AXADr Heinz Schäffer, CPO Europe, AxaSix years ago, purchasing activities were highly decentralised in each country, purchase orders were not required and spend management did not exist at AXA. Dr Schäffer began to transform AXA Procurement in Germany and took charge of Procurement for Northern and Eastern Europe in 2007. He quickly learned that centralised systems, standardised processes and policies were needed, but change would not happen without buy-in from the customers, procurement associates and suppliers. Achieving this shift in mindset was the most critical element of the journey. Dr Schäffer will share the drivers for change, the challenges he faced, the approach he took and most importantly, how he approached the cultural barriers. Additionally, he will cover the benefits derived so far and future directions. |
15:30 - 16:00 |
Networking Break |
16:00 - 16:30 |
Performance Management: How to Replicate SuccessThis session will focus on the keys to successfully deploying enterprise performance management capabilities. It will describe the importance of a solution in place that answers the questions business users are asking. It will cover the different approaches required to meet the need of all departments, such as sales, marketing, or finance, for example, and how information needs may differ. Finally this session will cover how linking these capabilities can advance enterprise-wide initiatives such as revenue growth and expense management. |
16:30 - 17:15 |
Challenges of SSO in the Hospitality SectorSteve Hobson, VP Global Business Service Centres, Intercontinental Hotels GroupVision for the evolution of the Shared Service concept in the hospitality industry. Specifics of the service delivery model in a rapidly evolving global environment. |
17:15 - 17:30 |
Closing Remarks |
18:30 - 22:00 |
Drinks and Canapés reception in the Tower Bridge Walkway |
Friday 17 October |
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08:30 - 09:15 |
Transforming IS & IT to Support Renault Commitment 2009Christian Mardrus, Group CIO, RenaultIn early 2006, Carlos Ghosn, Renault's President and CEO, announced Renault Commitment 2009, a strategy to improve quality, profitability and growth. PRIME, the IT & IS plan strategically aligned with Renault Commitment 2009, is supporting Renault's business units in meeting their objectives and transforming IS & IT to become world-class by 2009. Three equal goals: reducing IT costs, increasing quality of IT services and becoming global are the pillars of PRIME. Mr Mardrus will discuss his approach to achieving each goal, accomplishments and lessons learned. He will also share how IS & IT is aligning with the business units to meet their objectives and funding the growth initiatives with IS & IT cost savings. |
09:15 - 09:45 |
Driving Dramatic Change While Maintaining the Organisation's FoundationDavid West, CFO Europe, CovidienCovidien is $10 billion global business providing an extensive product line that spans medical devices, imaging solutions, pharmaceuticals and medical supplies to hospitals, long-term care and alternate care facilities, doctors' offices and in the home. Formerly part of Tyco International, Covidien (COV) listed on the NYSE under its new name in July 2007 having previously been known as Tyco Healthcare. Even before the trivestiture that saw Tyco International separate into three separate companies, Tyco Healthcare was already embarking on a radical change initiative, part of which saw the business restructure from a geographic organization to one built around five global business segments. With operations in 57 countries the impact of this new strategy was profound in the European group, and acted as a catalyst for a thorough review of the G&A strategy to meet the evolving needs of the global businesses. Covidien are proposing to improve the cost and performance of its European G&A processes, and a programme known as Paragon has been established to accomplish this with the objective of achieving improved performance levels in the short term while continuing progress toward 'World Class' performance levels and retaining the critical compliance that was the bedrock of the existing organisation. Mr West is the CFO, Europe, and will share his vision for the future and the steps that he is taking to align the organization to his vision. |
09:45 - 10:15 |
Growth enabling business change programmeDavid Burke, Finance Director Shared Services, SercoSerco is one of the world's leading service companies with a very diversified offering ranging from operating railways to detaining offenders. One of Serco's operating principles is to be a lean and efficient organization - a challenging objective given the aspiration to maintain the track record of double digit growth the company has consistently achieved since 1988. As a result, it recently launched an initiative to install an integrated financial system (SAP) and simultaneously deliver standard global processes and, establish a centralised shared service centre that is both outsourced and offshored. Mr Burke will talk through the methodology employed, which ensured delivery of significant systems, process, people and cultural change. He will outline the major challenges and how they were tackled, as well as impart the lessons learned for such a rapid all-encompassing change programme. |
10:15 - 10:45 |
Networking Break |
10:45 - 11:45 |
Business Transformation to Enhance the Bottom Line and Improve Performance at VodafoneNiall O'Sullivan, Global Finance Transformation Director, VodafoneAiming to drive down costs, improve cash flow, spend management, decision making and planning, Vodafone is embarking on a multi-year business transformation initiative that encompasses finance, procurement and HR. Implementation of a single ERP to support operations in 17 countries and standard business processes are cornerstones of this effort. The establishment of a shared service centre in Eastern Europe is the key to achieving this goal. Mr O'Sullivan will share Vodafone's plans, initiatives underway, early successes and lessons learned on this critical business transformation journey. |
11:45 - 12:45 |
Dr Lothar Steinebach, Executive Vice President and CFO, Henkel |
12:45 - 13:00 |
Closing CommentsThe Hackett Group |
13:00 |
Packed lunches and departure |