Diploma: Sharpen your GBS leadership skills

Designed for GBS center managers with team lead responsibilities, the Diploma in Global Business Services provides in-depth training on the key activities and skills required to run single or multifunctional teams within a shared services/GBS environment. This qualification builds on the certificate program and is grounded in the expert knowledge of The Hackett Group and the Chartered Institute of Management Accountants (CIMA).


The course offering focuses on four key areas:

Designed to accommodate different learning styles while maintaining the assessment rigor of a best practice qualification, the Diploma in Global Business Services offers:

Once individuals earn the diploma qualification, they gain lifetime access through subscription to the learning and knowledge portal – a great way for companies to develop and retain the best talent. Take the next step toward world-class GBS. Download the syllabus for the Diploma in Global Business Services now.


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About The Hackett Group

The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 13,300 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

About Certified GBS Professionals

Certified GBS Professionals is a collaboration between The Hackett Group and CIMA, the Chartered Institute of Management Accountants. This unique partnership combines CIMA's certificated global professional development program capabilities with The Hackett Group's global business services (GBS) best practice intellectual property. The organization brings to market the first comprehensive talent management and certified professional development qualification program specifically tailored for GBS and shared services professionals. By working together, The Hackett Group and CIMA are addressing the need for GBS and shared services organizations to provide clear, consistent and structured professional certification and talent development programs based on best practices to grow the professional skills and knowledge needed to achieve and maintain world-class performance standards.

We value your privacy. We will never give, rent or sell your personal information. The information provided is used solely by The Hackett Group to provide you with the highest quality service.

Contact Us

To learn more about The Hackett Group and how we can help your company sharply reduce costs while improving business effectiveness, please contact us at 1 866 844 6514 (US - Toll-Free), +44 20 7398 9100 (UK) or +61 2 9299 8830 (AU).

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