Is your organization looking for greater value from global business services? Contact us for answers.
According to our latest research, world-class GBS organizations deliver significant cost savings in year one, primarily through labor arbitrage. After that, they outperform the peer group across the board in terms of percentage improvements over the past 12 months, with the greatest gains in the areas of productivity and quality.
Is your shared-services or global business services organization delivering the value it could?
Our GBS services offer access to the unrivaled benchmarking information and resources of The Hackett Group's proprietary Best Practices Intelligence Center™ a repository of critical processes, benchmark data and business best practices developed from more than 11,000 business-benchmarking projects conducted at the world's leading companies.
Our benchmark data gives insight into the business performance and GBS best practices of peers and world-class organizations. This insight includes more than 1,000 GBS metrics related to governance, service management, operating model and process delivery performance. These metrics can help you:
Our global business services benchmarking focuses on three drivers of world-class GBS performance:
We use our proprietary business benchmarking methodology to quantify your gap to world class – comparing your GBS organization's ability to execute efficiently (cost and productivity) and effectively (quality and value). We examine comparable organizations so you can see how the best do it and define continuous process improvement steps relevant to your own GBS operations.
The Hackett Performance Exchange™ automatically leverages data from SAP® or Oracle® systems to calculate cost-reduction opportunities, compare performance across the enterprise, and produce timely end-to-end process insights.