Expertise - Human Resources

Hackett provides senior Human Resources (HR) executives with objective benchmarking, transformation and advisory services that enable an evaluation of the HR function's performance, insights into proven and leading best practices, as well as the design and implementation of client-centric transformation solutions. These include:

Talent Management

Hackett has conducted research which has found a strong correlation between talent management performance and a company's bottom line financial results. Our team advises HR functional leaders on what the top performing organizations are doing in this area and how client organizations compare, helping HR to drive talent management as a strategic imperative across the organization. By leveraging Hackett's data-driven insights, they advise clients on the actions needed to become a top performer in talent management.

HR Delivery Strategy and Execution

Hackett helps HR executives understand the secrets to world-class HR performance and provides advice on developing an HR delivery strategy by shedding light on how world-class HR functions provide higher levels of efficiency and effectiveness at a lower cost. Working collaboratively, our team uses a data-driven framework to assist the decision-making process in the areas of talent management, organizational design, process improvement and service delivery model design and implementation. Hackett helps HR shape the future state of its service delivery model by advising on what needs to do to become a world-class HR organization.

HR Technology

Leveraging the data-driven insights from our proprietary database, Hackett advises clients on the ways that world-class HR organizations leverage technology to improve performance to world-class levels. Our team assesses how a client's technology investment and use of self-services compares with world-class HR organizations and assists companies in the steps needed to integrate best practices within client ERP systems.

HR Thought Leadership

Hackett assists organizations on shaping the future of the HR function by using their unique position in working with World-class HR organizations to identify the leading best practices, strategies and trends which are evolving and emerging to allow the top performers to continually improve their effectiveness and efficiency. Hackett team members share what HR organizations need to do to become world-class.

Organizational alignment for delivery

Hackett helps HR leaders to understand the implications of the different business operating models available to implement a more effective and efficient delivery model Human Resources function. Whether it be the implementation or increased leverage of its Human Resources Management System (HRMS) or whether to develop its own shared services capability, or whether to develop joint initiatives with Finance or other functions to improve delivery effectiveness while lowering costs, our team is there to help HR executives through this challenging journey.

For more information on any of the Advisory Programs, Benchmarking Programs, or Transformation Programs, contact us.

Performance Studies

Register to participate in one of the following currently available studies.

Performance Study Key

Understanding how your organization compares to top performers at the process-level. Periodically, The Hackett Group carries out open performance studies, collecting data around staffing, costs, transactional volumes and best practices utilization for each process.

Frequently asked questions about Hackett's Performance Studies.

Research Available from The Hackett Group

Contact one of our advisors for more information on any of our research.

Case Studies

Transforming HR into a world-class function

A Fortune 500 financial services company with 200 million customer accounts in over 100 countries, wanted to transform its global Human Resources function into a world-class organization. More...

Driving back office efficiency in the HR function

A $27 billion global materials company, employing 60,000 staff in more than 70 countries wanted to drive back-office efficiency in the Human Resources function. More...

Developing a future state service delivery model to double the business

An HR outsourcer, serving predominantly small US businesses, wanted to double in size. More...

Upcoming Events

Excelling in a Volatile Recovery

Best Practices Conference

Register now for The Hackett Group's 20th Annual Best Practices Conference, the premier event focused on business excellence. Join an elite group of senior executives to share emerging trends and best practices. You'll hear real-world experiences of performance improvement in finance, human resources, information technology, procurement, and global business services.