It's no wonder many CEOs are gun shy on claims that technology investment will help us improve business performance – do you remember Y2K, eCommerce and CRM? Clearly many technology solutions have been oversold in their ability to drive effective ROI. Implementing an optimal IT strategy and selecting the right technology vendor are essential in considerably reducing the IT costs.
The Hackett Group's business best practice implementation tools offer a vendor-neutral approach to determining the most appropriate technology, quantifying the ROI that one might reasonably expect to obtain and creating an implementation blueprint addressing people, process, IT strategy, IT costs and technology to ensure this return is obtained. This proprietary approach, called IT Business Value Management, works as a handbook for effective CIOs.