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A recent performance study from The Hackett Group - the first to compare companies using business process outsourcing (BPO) and those using their own captive centers - reveals that globalization is delivering savings of 25%-50% of baseline cost levels across most back-office processes, irrespective of whether those processes are performed in a captive or in a BPO center.

Download The Hackett Group's Outsourcing Delivers Savings of 25%-50% on back office costs paper, and you will learn:

  • Similarities and differences between the two major globalization models: captive centers and BPOs
  • The impact of back-office globalization on cost savings
  • Framework for BPOs performance improvements
  • Strategic implications for your organization

About The Hackett Group

The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 11,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

We value your privacy. We will never give, rent or sell your personal information. The information provided is used solely by The Hackett Group to provide you with the highest quality service.

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