Fortune 500 company wanted to achieve world-class performance

A Fortune 500 company operating in more than 17 countries wanted to achieve world-class performance by establishing a shared service operating model. A key component of the model was to partner with a finance and accounting business process outsourcing provider, to address the different processes used across countries and entities, which operated on different platforms.

Hackett Group advised the client in designing and implementing the future state global shared services operating model and managed the BPO partner evaluation and selection.

Leveraging Hackett's Best Practices intelligence database, Hackett scoped and sized the processes and activities that needed to be outsourced and conducted a series of "on site" reviews of the service provider facilities in India and China to determine the transformation capabilities of the providers. We managed RFP administration to the shortlisted providers, led final negotiations with providers and recommended selection of the final provider.

As a result of Hackett's involvement, a new global shared service operating model was scoped, designed and a business process outsourcing provider was identified within four months.