Research: Transforming Business Services to Support the Globalization of Enterprise Operations, Part 1

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Unique company characteristics make customization necessary, but universal best practices exist.

Confronted with stagnant domestic markets and buoyant growth in emerging markets, 87% of globalization leaders are expanding their geographical footprint; they expect their product/service lines to be almost entirely global within several years. This compares to just 42% of the peer group. Capitalizing on the opportunities of globalization has major implications for the way companies organize, manage and operate their core business. It also has major ramifications for the way business services are designed and executed, requiring new competencies for delivering business services. These include: 1) assuring the availability of management information in as close to real-time as possible, and 2) the ability to manage the business globally so that resources (people, production, etc.), regardless of their physical location, may be quickly reallocated in response to changes in the business environment.

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