Measure what matters: Make confident decisions with less, but critical, data

No single set of metrics suits all situations, but some metrics are used more frequently than others, including days to close and headcount/number of FTEs. In areas that are of general interest at all companies (e.g., unit process cost, transactional volume productivity, staff turnover and accounting accuracy), organizations that focus on these measures perform significantly better.


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The strong correlation between identifying and tracking important measures of efficiency and effectiveness and the ability to improve these areas confirms the benefits of having and using performance metrics.


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The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 13,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

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