Key factors in choosing the optimal global business services model

The Global Business Services (GBS) model is a well-established approach for improving the efficiency and effectiveness of business service delivery. Yet, designing an organizational structure and reporting relationship that satisfies the needs of all stakeholders while allowing the GBS to act as a transformation engine for business services functions can be a challenge.

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GBS organizations must continuously expand their reach and capabilities. Those seeking to expand the scope and sophistication of their services must develop the skills of their staff to be able to support and deliver these services. This requires training and career development programs focused on the skills, knowledge and experience needed to take on more sophisticated roles.

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About The Hackett Group

The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 11,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

About Certified GBS Professionals

Certified GBS Professionals is a collaboration between The Hackett Group and CIMA, the Chartered Institute of Management Accountants. This unique partnership combines CIMA's certificated global professional development program capabilities with The Hackett Group's global business services (GBS) best practice intellectual property. The organization brings to market the first comprehensive talent management and certified professional development qualification program specifically tailored for GBS and shared services professionals. By working together, The Hackett Group and CIMA are addressing the need for GBS and shared services organizations to provide clear, consistent and structured professional certification and talent development programs based on best practices to grow the professional skills and knowledge needed to achieve and maintain world-class performance standards.

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To learn more about The Hackett Group and how we can help your company sharply reduce costs while improving business effectiveness, please contact us at 1 866 844 6514 (US - Toll-Free), +44 20 7398 9100 (UK) or +61 2 9299 8830 (AU).

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