The Global Business Services (GBS) model is a well-established approach for improving the efficiency and effectiveness of business service delivery. Yet, designing an organizational structure and reporting relationship that satisfies the needs of all stakeholders while allowing the GBS to act as a transformation engine for business services functions can be a challenge.
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GBS organizations must continuously expand their reach and capabilities. Those seeking to expand the scope and sophistication of their services must develop the skills of their staff to be able to support and deliver these services. This requires training and career development programs focused on the skills, knowledge and experience needed to take on more sophisticated roles.