The Hackett Group is a leading global strategy and operations consulting firm, with particular expertise in process benchmarking and process improvement. Leveraging the world's most comprehensive best practices benchmarking database, The Hackett Group provides clients with executive advisory programs as well as consulting for business transformation and process improvement initiatives. As a leading authority on performance benchmarking, we help clients select and apply process metrics across the enterprise, including HR metrics and IT metrics. We also provide expert support for service delivery model optimization, including offshoring, shared services, and outsourcing options such as finance outsourcing or procurement outsourcing.