Mission critical financial applications. Statutory deadlines. Planning cycles. Demanding SLAs. With IT running lean and internal staff already stretched thin, Oracle Hyperion implementations have become challenging for many organizations to support exclusively with their in-house resources. IT staff are wearing many hats and EPM is but one priority. Our clients are unwilling to risk the success of their software and application investments by underestimating the critical need for lightning fast response to incidents, as well as the importance of on-going system administration and maintenance.
After evaluating support options for their complex Oracle Hyperion EPM suite, these organizations have made the decision to invest in Application Managed Services from Hackett.
When the unexpected happens and trouble arises, the impact can be swift and devastating. Application Managed Services from Hackett minimizes your risk by transferring the responsibility of supporting your Hyperion environment and applications to Hackett. We provide a 24x7 support team, with many years of Hyperion experience and expertise, dedicated to supporting you and augmenting your in-house team. We guarantee our Service Level Agreements (SLAs), with stiff penalties for non-compliance. It's a proven, cost effective model; Hackett AMS supports clients across industries, from the small to complex, throughout the globe.
We specialize in Hyperion and have developed exceptional depth in both Hyperion infrastructure and applications. We manage those technical and functional tasks needed to keep your systems running smoothly and ensuring a positive end-user experience. Our teams have developed Best Practices based on hundreds of client installs, upgrades, and implementations. We are proactive, constantly monitoring your environment to identify and avoid any potential problems or outages. And we have built an extensive internal knowledge base that we apply to each customer to ensure optimal system performance.
Hackett understands what it takes to deliver world class support. For example, Hackett's Support Lab is ISAE3402 Certified. This certification provides our clients with an international assurance standard on the controls at our Support Lab that are likely to impact or be a part of their system of internal control over financial reporting. We are staffed with over 100 Oracle Hyperion certified resources, experts that are difficult to find in today's marketplace. And our Support Lab is highly process driven to ensure every incident is managed correctly with strict adherence to SLAs. Each client is assigned personalized account management and on a monthly basis we deliver a detailed monthly activity report to ensure transparency.
Managed Support Services from Hackett provides our customers with Peace of Mind that their vital Hyperion environment and applications are running smoothly and performing at an optimum level. They have recognized our commitment to their success by continuing to renew their commitment to Hackett AMS. Our renewal rate for AMS is over 97%, creating long, trusted, lasting relationships; relationships for life.