Participate in The Hackett Group's 2016 Contact Center Performance Study and learn:
- How the service delivery model of contact centers is changing to meet evolving business needs
- Compare performance (e.g., productivity, quality of service) of your contact center with top performers
- Understand the best practices of top centers, including sourcing models, offshoring levels, technology platforms, governance models and talent management strategies
- Identify opportunities for performance improvement
This study is intended for executives with direct responsibility for, or knowledge of contact center operations in your business function. Please be assured that your responses will remain completely confidential. For more information about this study, please contact Mimi Kelly.