How Customer-Centric Is Your Global Business Services (GBS) Organization?

What kind of structures, systems and culture are needed to become more customer-centric while still maintaining a competitive cost structure?

This poll will assess your performance and its effects on satisfaction of internal stakeholders and your company's end customers. Participants will receive a summary of findings.

Participate in The Hackett Group's Customer-Centricity Quick Poll and learn:

Every GBS staff member contributes to customer-centricity of the function, so please take part in this 10-minute poll today!

Please be assured that your responses will remain completely confidential. For more information about this poll, please contact Mimi Kelly.

All participants will receive a report of key poll findings. The Hackett Group's GBS Customer-Centricity Quick Poll is open until March 30, 2017.

Complimentary Quick Poll

Please note that all fields are required.

About The Hackett Group

The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 13,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

We value your privacy. We will never give, rent or sell your personal information. The information provided is used solely by The Hackett Group to provide you with the highest quality service.

Contact Us

To learn more about The Hackett Group and how we can help your company sharply reduce costs while improving business effectiveness, please contact us at 1 866 844 6514 (US - Toll-Free), +44 20 7398 9100 (UK) or +61 2 9299 8830 (AU).

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