Annual Global Business Services Performance Study

A significant majority (97%) of global business services (GBS) leaders agree that digital transformation has the potential to deliver a steep change in GBS performance. However, only 26% believe they have the resources and capabilities in place to execute. Are you ready?

This study examines the structural impact of digital transformation and the need to improve customer-centricity in GBS service delivery models in 2017 and beyond. By participating, you'll learn more about the following:

This study is intended for GBS/shared services executives and executives in finance, HR, IT, procurement and supply chain management, order management and customer service, and sales and marketing with direct responsibility for, or knowledge of your company's GBS/shared services organization.

Please be assured that your responses will remain completely confidential. For more information about this study, contact Mimi Kelly. All participants will receive a report comparing their responses to those of comparison groups including top performers. The Hackett Group's global business services performance study is open until March 23, 2017.

Complimentary Study

Please note that all fields are required.

About The Hackett Group

The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 13,300 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

We value your privacy. We will never give, rent or sell your personal information. The information provided is used solely by The Hackett Group to provide you with the highest quality service.

Contact Us

To learn more about The Hackett Group and how we can help your company sharply reduce costs while improving business effectiveness, please contact us at 1 866 844 6514 (US - Toll-Free), +44 20 7398 9100 (UK) or +61 2 9299 8830 (AU).

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