A significant majority (97%) of global business services (GBS) leaders agree that digital transformation has the potential to deliver a steep change in GBS performance. However, only 26% believe they have the resources and capabilities in place to execute. Are you ready?
This study examines the structural impact of digital transformation and the need to improve customer-centricity in GBS service delivery models in 2017 and beyond. By participating, you'll learn more about the following:
This study is intended for GBS/shared services executives and executives in finance, HR, IT, procurement and supply chain management, order management and customer service, and sales and marketing with direct responsibility for, or knowledge of your company's GBS/shared services organization.
Please be assured that your responses will remain completely confidential. For more information about this study, contact Mimi Kelly. All participants will receive a report comparing their responses to those of comparison groups including top performers. The Hackett Group's global business services performance study is open until March 23, 2017.