Participate in The Hackett Group's 2009 Credit and Collections Study to find out how your company's performance in credit, collections and dispute management compares with other organizations.

By participating in this survey, you will also learn:

  • The most common key performance metrics in credit and collections
  • Best practices being leveraged by top performers
  • Strategic challenges in credit and collections and what companies are doing to address them
Register

Find out where you stand by completing the Credit and Collections performance study today. Study participants will receive a research report and an exclusive invitation to a webcast that will discuss key findings from the research.

Please be assured that your responses will remain completely confidential and will be used only in combination with those of other study respondents to develop a composite picture. For more information about Hackett's Credit and Collections Performance study, please contact Bryan DeGraw.

Maintaining a high level of current receivables, mitigating credit risk and a dispute management process is more important today than ever before. Top performers in Hackett's 2008 Credit and Collections study perform significantly better than the median:

  • 15% more of the accounts receivable portfolio is current
  • 8 days less in average days delinquent (ADD)
  • 27% better collections effectiveness indicator (CEI)

All of these effectiveness metrics are achieved with less full-time equivalents (FTEs) and at lower processing costs.