Find out how well your organization's
shared services compares to world-class

Participate in The Hackett Group's 2011 GBS study and find out how your performance compares with other organizations' and against world-class. Shared services have evolved over recent years and become multifaceted, leading to a more progressive concept, called global business services (GBS). This study focuses on the challenges and opportunities as well as the metrics and best practices of top-performing GBS organizations, including structural design, implementation and benefits, service provisioning and placement, and enabling technologies and skills.

By participating in our Global Business Services performance study, you will learn:

• How your global business services organization compares against other businesses
• Approaches and strategies for optimal GBS structural design
• Detailed functional service placement information
• Best practices for improving your GBS performance
• Performance levels and key metrics against which to measure and monitor performance

This is the 9th year of the most comprehensive GBS survey being conducted in the marketplace worldwide. Previous participants continue to request the annual study as it has become for many of them a key component of their GBS organizations' improvement activities and service delivery strategy year over year.

What your commitment will be and who should complete the study:

• 2-3 hrs to complete effectively and does not need to be completed in one session
• Generally the knowledge needed is readily available by the GBS leader or someone deeply involved with operations

Study participants will receive a research report and an exclusive invitation to a webcast that will discuss key findings from the research.

Please be assured that your responses will remain completely confidential and will be used only in combination with those of other survey respondents to develop a composite picture. For more information about the GBS study, contact Kevin Leymeister.