Globalization/Offshoring

Do you know the level of your offshoring cost savings and service level achievements as compared to top-performing organizations?

Most companies today engage in some type of offshoring, whether by contracting with a service provider or by building their own captive facilities, and are increasingly concluding that more successful offshoring must be done in order to be competitive and create value.

The Hackett Offshoring Performance study assesses the performance of organizations in achieving the goals targeted at the time the offshoring initiative began.


It's not too late for you to register and participate.






Frequently Asked Questions

  • How much time is required to complete the Performance Study? The study consists of approximately 40 questions and should require 1-2 hours to complete, depending on how easy it is for you to obtain the necessary data points from within your organization. Note that the scope and depth of analysis is commensurate with the effort required to complete the study.
  • Until when can I participate? Please do not delay in completing the study, Hackett will be accepting submissions until January 4th.
  • Is there a fee for participation in the study? The study is Free of charge if completed by end of day January 4th.
  • What do I get in return? Respondents will receive a report discussing the study results. The report will present statistics on the current and expected future state of offshoring via BPOs and captives, and will include data on such things as planned and unplanned costs, planned versus actual operating cost savings, the duration of the transition process and any associated challenges, service levels and associated problems, means of improvement and expected levels of offshoring in the future, and other factors which might have or could in the future affected performance levels. Additionally, participants will be invited to attend a webcast where the study results will be presented.
  • Who in the organization should complete the study? The questionnaire can be answered by anyone in your organization who has been involved in offshoring any of your Finance, HR, or Procurement functions, and would have knowledge of costs and performance associated with the offshoring process.