Participate in The Hackett Group's 2010 Order Management and Billing performance study to find out how your company's performance in order management and customer billing compares with other organizations and against leading performers.

By participating in this survey, you will also learn:

  • Performance levels and key metrics against which to measure and monitor performance
  • What best practices are being leveraged by Top Performers
  • What are the current strategic challenges in Order Management and Billing

Find out where you stand by completing the Order Management and Billing performance study today.

Register

Study participants will receive a research report and an exclusive invitation to a webcast that will discuss key findings from the research.

Please be assured that your responses will remain completely confidential and will be used only in combination with those of other study respondents to develop a composite picture.For more information about 2010 Order Management and Billing performance study, please contact Kevin Leymeister.

Top performing Order-to-Cash organizations understand that maximizing cash inflows begins with highly efficient and effective Order Management and Customer Billing Processes - processes that are simple, standardized, and leveraging automation. The Top Performers in Hackett's Order Management and Billing Performance Study are achieving performance metrics that are significantly better than median performers:

  • Shorter cycle times from product/service delivery to invoice creation
  • High levels of productivity per FTE
  • Low error and rework rates