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2020 Key Issues: Achieving GBS Excellence in the Age of Digital Disruption

2020 Outlook: What’s in store for global business services organizations

In 2020, the demands for new services, continuous performance improvement and greater agility are colliding with significant skills deficiencies and legacy technology constraints. Balancing transformation and operational priorities depends on modernizing their technology platforms and adopting smart automation and artificial intelligence.

Download our complimentary report to learn:

  • Top 10 priories for GBS professionals in 2020
  • Six critical gaps that must be addressed to meet GBS’s goals
  • Business issues that are shaping GBS’s priorities
  • The impact on key aspects of GBS’s service delivery model
  • Strategic implications for your organization


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