The 2023 Annual Global Business Services Performance Study

Find out how you compare to peer and Digital World Class™ organizations

Participate in The Hackett Group study to:

  • LEARN HOW far GBS has moved from a labor arbitrage to a digital era operating model
  • UNDERSTAND latest trends in GBS digital technologies adoption and its impact on the GBS performance
  • LEARN ABOUT leading practices in GBS talent management
  • LEARN HOW far have GBS moved into value-adding service delivery
  • LEARN HOW mature your GBS service management capability is

The study is designed for GBS or shared services leaders and functional (finance, HR, Procurement, IT, Supply Chain, Sales & Marketing) executives who use a GBS or shared services model and would like to understand how they compare to peer and Digital World Class™ organizations.

Participants will receive a presentation comparing GBS performance levels to peer and Digital World Class™ and key success factors that differentiates Digital World Class™ performance.

Please be assured that your response will remain completely confidential. For more information about this performance study contact your account manager or Chantel Shaw.

The Hackett Group's 2023 Global Business Services Performance Study is open until March 28, 2023 at no cost to participants.

Form submissions have been closed.