December 14, 2006

Hackett: World-Class Procurement Organizations Now Spend 25% Less, Improved Effectiveness Dramatically Reduces Direct & Indirect Spending

Hackett Offers Five Key Best Practices to Help Executives Realize the Full Potential of a World-Class Procurement Function

ATLANTA, December 14, 2006 - World-class procurement organizations now spend 25% less on procurement operations than typical companies, while demonstrating improved effectiveness that enables them to generate twice the annualized reductions in direct and indirect spending, according to the 2006 Enterprise Book of Numbers™ from The Hackett Group, a strategic advisory firm and an Answerthink company (NASDAQ: ANSR). In addition, these world-class performers are reaping significant benefits by focusing on strategic management in key areas such as sourcing opportunities, supplier management, and the application of technology investments.

Hackett's findings suggest several keyareas in which procurement can realize significant improvements in efficiency and effectiveness, including reduced costs, which are often overlooked by the world's largest companies:

  • Re-engineering supplier and internal organizational relationships to gain economies of scale and improve leverage in cost negotiations.
  • Developing long-term relationships designed to avoid unnecessary costs and protect procurement from future price increases and market fluctuations.
  • Smarter spending on enabling technology to simplify processes and reduce labor costs.

According to Hackett's recent analysis, the leading procurement organizations now spend 25% less on procurement operations than typical companies (0.85% of annual spending versus 0.64%). Their improved effectiveness also enables world-class procurement organizations to drive reductions in direct and indirect spending equal to more than 10 times this cost gap, generating $23 million per billion in annualized savings that typical companies don't see. And while world-class procurement organizations continue to aggressively manage their direct spending, they are also managing previously untapped spending areas in indirect (i.e., non-production) spending, achieving annualized spending reductions of 4% while typical companies see only a 1.7% reduction.

"Most companies try to focus on cutting direct spending. But not only are world-class companies simply better at it than their peers, they also focus heavily on the challenge of reducing all their indirect spending areas. This is tougher, as procurement has less control, but still needs to influence budget-holders by coordinating spending activities in order to reduce unnecessary spending and get the most value from their spending with external suppliers. But it's far from impossible," said Chris Sawchuk, procurement practice leader at The Hackett Group. "As a result, world-class performers garner substantial savings that typical procurement organizations simply don't see. The top performers are ahead of the curve and have successfully implemented best practices that focus on developing processes and managing relationships both within and outside the enterprise to deliver long-term cost benefits."

According to Hackett's research, world-class procurement organizations look for opportunities to help other business units operate at a higher level. Procurement touches every area of an organization through direct or indirect spending and should be part of a corporate plan to compete.

"Rather than think of themselves as underappreciated cost centers, world-class procurement executives reinvent their functions as service providers and treat their cross-functional counterparts as highly valued customers," said Hackett Senior Business Advisor Pierre Mitchell. "As a result, they align their procurement strategies with those of their internal customers and thereby provide significant strategic value to their company."

Hackett's 2006 Enterprise Book of Numbers, "2006 World-Class Metrics: The 5 Best Practices of World-Class Companies," which is available exclusively to members of Hackett's advisory programs, details five best practices that empirically correspond to world-class performance in procurement and other SG&A areas: strategic alignment, cross-functional partnering; complexity reduction; technology enablement; and business process sourcing. Key findings in each of these areas include:

Strategic Alignment - One mistake typical procurement executives often make is to operate their organization in a silo as an adjunct to the business, rather than aligning their activities directly with other function areas to meet the businesses' operational goals. The best procurement organizations see themselves as a crucial part of their companies' value proposition, and plan and act accordingly. At least 75% of change efforts at world-class procurement organizations are tied to business strategy, compared with just one third of change efforts at typical companies.

Cross-Functional Partnering - Hackett's research shows that the more influence procurement can have on external spending, the more savings can be realized. This can be achieved through high-quality partnering initiatives. For example, world-class procurement organizations are three times more likely than typical companies to rely on cross-functional cooperation to develop their supplier base and achieve common goals. Additionally, nearly half of all world-class performers have a high degree of involvement in enterprise-level planning and budgeting process, compared to 28% of typical companies. Finally, end-to-end process ownership is one strategy that can address this. World-class firms break down silos by explicitly linking internal customers to cross-functional procurement groups that not only provide strategic sourcing activities, but also link into optimized transactional procurement and payables processes, and finally to ongoing supplier management and development activities.

Complexity Reduction - Procurement organizations can realize tremendous savings by reducing complexity in their supply bases, their internal processes, and their technology environments. For instance, strategic sourcing helps consolidate purchases among the narrowest possible range of suppliers. For direct spending, world-class procurement organizations rely on 78% fewer suppliers than typical companies. They also focus 80% of their spending on just 4.5% of their supply base, a much smaller percentage than typical companies, and are 68% more likely than typical companies to negotiate contracts on a global basis. A tightly managed supplier base enables procurement to increase their purchasing power, negotiate better deals, intensify collaboration efforts with truly strategic suppliers, and also achieve greater visibility and early warning on critical supply base issues such as pricing changes, raw materials shortages, or other supplier-related risks.

Technology Enablement - World-class procurement executives ensure that their organizations leverage technology to increase efficiency and effectiveness. Hackett's research identified a direct correlation between improved IT effectiveness and improved efficiency in procurement. As a result of their technology usage, staff at world-class procurement organizations not only process 36% more purchase orders per staff member than typical companies, but also have greatly improved design collaboration, strategic sourcing, supplier collaboration, and compliance processes through the use of various techniques and tools for decision support, master data management, and specialized workflow.

Business Process Sourcing - By definition, optimizing business process sourcing goes hand in hand with best practice-driven procurement processes. But most procurement departments have difficulty influencing the process upstream, for example, in such activities as insourcing vs. outsourcing, onshoring vs. offshoring, choosing the optimal organizational/governance structures, make-versus-buy analysis, and requirements simplification. World class organizations, with their greater levels of visibility at the enterprise level, are increasingly applying their expertise to sourcing business processes that are also high-impact spend categories, such as travel and transportation services, real estate/facilities management and legal.

More information on The Hackett Group is available: by phone at (770) 225-7300; by e-mail at; or on the Web at

About The Hackett Group

The Hackett Group (, a strategic advisory firm and an Answerthink company, is a world leader in best practice research, benchmarking and business transformation services that empirically define and enable world-class enterprise performance.

Through the acquisition of REL Consultancy Group, a global leader in generating cash improvement from working capital, we offer Hackett-REL Total Working Capital services to liberate cash flow from operations through improved working capital, reduced costs and increased service quality. Hackett-REL has helped clients in more than 60 countries free up over $25 billion through working capital improvements in the last 10 years alone.

Only The Hackett Group empirically defines world-class performance in sales, general and administrative (SG&A) and supply chain activities with analysis gained through 3,500 benchmark studies over 14 years at 2,100 of the world's leading companies. Our clients comprise 97% of the Dow Jones Industrials, 77% of the Fortune 100 and 90% of the Dow Jones Global Titans Index.

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