December 16, 2011

The Hackett Group and SSON Announce Marketing Alliance To Collaborate on The Hackett Performance Exchange™

  • Shared Services & Outsourcing Network Members to Gain Charter Member Access To The Hackett Group's Performance Intelligence Dashboard

ATLANTA & LONDON, December 16, 2011 - The Hackett Group, Inc. (NASDAQ: HCKT) and the Shared Services & Outsourcing Network today announced a marketing alliance designed to offer SSON's 20,000 members charter member access to The Hackett Performance Exchange™ (The Performance Exchange), a new performance intelligence dashboard.

The Shared Services & Outsourcing Network (SSON) is the largest shared services and outsourcing professionals community. The Hackett Group is a global strategic business advisory and operations improvement consulting firm, and a leader in best practice advisory, business benchmarking, and transformation consulting services including strategy and operations, working capital management, and globalization advice.

The Performance Exchange is The Hackett Group's newly-launched performance intelligence dashboard, which automatically extracts key performance metrics directly from ERP systems each month and presents an organization's performance information on a Web-based dashboard, with comparisons to both peer and world-class metrics. The dashboard also offers links to relevant information from The Hackett Group's Best Practices Intelligence Center™ which companies can use to drive process improvement initiatives and achieve operational excellence. Companies can analyze cycle time, automation, effectiveness, and volume-based metrics, review month-to-month trending, and drill down to look at detailed comparisons between business units or regions. The Performance Exchange currently supports order-to-cash and purchase-to-pay processes, with account-to-report and forecast-to-fulfill scheduled for rollout in 2012.

Under the alliance, SSON members will have the opportunity to become charter members of The Hackett Performance Exchange™. They can also participate in a new performance study The Hackett Group has launched which focuses on performance measurement dashboard initiatives. SSON members will be offered preferred access to a Webinar on performance management dashboard strategies, and provided the ability to download select pieces of relevant research produced by The Hackett Group.

"We believe The Hackett Performance Exchange™ will be attractive to our members, many of whom are either shared services center managers or manage outsourcing relationships," said Sarah Clayton, SSON Global Director of Strategy. "The Performance Exchange is a powerful tool that makes it exceptionally easy for them to measure, benchmark and monitor performance, set goals and evaluate progress to business targets. They can quickly and easily analyze their own performance, compare their performance with others, and even access proven Hackett Best Practices to help them address problems when they arise."

According to The Hackett Group Chairman and CEO Ted A. Fernandez, "We're pleased to be working with SSON on our first major marketing initiative focused on The Hackett Performance Exchange™. Finance and Global Business Services executives will now have timely access to critical performance insight as well as best practice content in a very efficient way. Welcome to Hackett Benchmarking 3.0."

About The Hackett Group, Inc.

The Hackett Group (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking and best practices implementation firm to global companies, offering digital transformation including robotic process automation and enterprise cloud application implementation. Services include business transformation, enterprise analytics, working capital management and global business services. The Hackett Group also provides dedicated expertise in business strategy, operations, finance, human capital management, strategic sourcing, procurement and information technology, including its award-winning Oracle and SAP practices.

The Hackett Group has completed more than 13,000 benchmarking studies with major corporations and government agencies, including 93% of the Dow Jones Industrials, 87% of the Fortune 100, 87% of the DAX 30 and 58% of the FTSE 100. These studies drive its Best Practice Intelligence Center™ which includes the firm's benchmarking metrics, best practices repository and best practice configuration guides and process flows, which enable The Hackett Group's clients and partners to achieve world-class performance.

About The Shared Services & Outsourcing Network (SSON)

SSON is the largest and most established community of shared services and outsourcing professionals, with over 20,000 members. SSON provides the roof under which key industry experts and organizations share their experience, knowledge and tools, and practitioner peers connect with other all over the world, both face to face and online.

SSON focuses on developing its members through providing training, tools, and networking opportunities. Its staff works from international offices in New York, London, Singapore, Sydney, Berlin and Dubai to research current trends and developments in shared services.

More information about the Shared Services & Outsourcing Network (SSON) can be found at Stay up to date with SSON's latest twitter posts at, connect with global practitioners, providers and advisors on the Shared Services & Outsourcing Network (SSON) LinkedIn group and Sign up to receive SSON's weekly updates today.

Media Relations

Media relations inquiries about The Hackett Group should be directed to Gary Baker, Communications Director at or +1 917 796 2391.