Quick Poll

2023 Application Support Model Experiences

There is a lot of change happening within the applications support arena and leaders need to manage increasing cost-reduction pressures.

15% of polled organizations indicated that their legacy solutions will not be supported in the next 1-3 years by the software vendor (2023 The Hackett Group Key Issues study). Organizations with Digital World Class® technology functions have reduced the complexity of the application landscape with 62% fewer applications per end user. Hybrid internal/external support models are emerging to manage the wide diversity of applications. This affects experience but also cost. Digital World Class technology organizations have a 45% lower IT vendor management process cost per end user.

Participate in this IT poll and gain key insights:

  • What strategies and tactics are being deployed to manage application support
  • How various support options align with application ages, platforms, and usage
  • What outsourcing issues arise and how SLAs address them
  • Key impact of generative AI on application support
  • What support methodologies are most used and why

The poll should take only 10 minutes to complete. Please be assured that your responses will remain completely confidential.

Form submissions have been closed.