Develop world-class employees in global business services: Improve service quality and boost GBS productivity by up to 40%

World-class global business services organizations recognize the connection between training, productivity and service quality. They invest significantly more in workforce development than peer organizations as a result. The Certified GBS Professionals program from The Hackett Group addresses the growing need for organizations to build the knowledge and capabilities of the employees who staff their shared services or GBS centers.


This brochure provides an overview of the multilevel certification program, which can help GBS organizations take their talent to the next level. Learn more about program features including:


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About The Hackett Group

The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 13,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

We value your privacy. We will never give, rent or sell your personal information. The information provided is used solely by The Hackett Group to provide you with the highest quality service.

Contact Us

To learn more about The Hackett Group and how we can help your company sharply reduce costs while improving business effectiveness, please contact us at 1 866 844 6514 (US - Toll-Free), +44 20 7398 9100 (UK) or +61 2 9299 8830 (AU).

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