Blog

Six weeks into the new year, HR organizations are already well into the thick of it. The Hackett Group’s recent poll of HR leaders identified the top-of-mind items defining the HR agenda this year, projected budgets, headcount and workloads, and the improvement initiatives targeted at HR’s most pressing capability gaps. Five must do actions for […]

Improved analytics are essential to the function’s ability to drive superior enterprise performance. Companies and finance organizations recognize the importance of strong analytical skills. 82% of respondents to The Hackett Group’s 2020 Key Issues Study cited enabling enterprise analytics capabilities as an important or highly important enterprise goal that finance must support this year. Only […]

According to The Hackett Group’s 2020 Key Issues Study, the challenges of operating global business services (GBS) organizations aren’t letting up. In 2018 and 2019, improving customer focus was the dominant transformation initiative on the enterprise agenda, with cost optimization in second place. In 2020, cost focus is number one, again. At the same time GBS […]

In The Hackett Group’s annual Key Issues study, we asked IT leaders how well a variety of digital tool and technology deployments met business objectives. Their response was disconcerting. Deployments fell short of business objectives in from a best case 27% for cloud-based applications to a worst-case 73% for virtual assistants/chatbots. Across all eight technology […]

How important is IT performance to the other business functions? Analysis of businesses benchmarked by The Hackett Group shows that G&A functions (finance, HR, procurement and global business services) perform more effectively and efficiently at companies with highly effective IT organizations. The reverse is also true: Performance suffers when IT effectiveness is low. This may […]