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Certified GBS Professionals Program Overview

World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs for those who staff, manage and lead their organizations. Our Certified GBS Professional program provides a turnkey training program to cultivate high-performing teams.

Download the Certified GBS Professionals® program overview now and find out how you can:

  • Create a versatile GBS workforce that can shift easily among finance, HR, IT and procurement process teams
  • Build core knowledge and skills based on world-class insights and best practices
  • Improve productivity and service quality
  • Engage and retain key employees by providing ongoing learning at every level
  • Delight customers through better understanding of their needs


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