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Understanding the changing role of business process and IT outsourcing in the digital age

Find out how accelerated digital transformation is structurally changing the sourcing model of GBS organization and outsourcing relationships.

Participate in the complimentary 2020 IT and business process outsourcing (ITO/BPO) quick poll to learn:

  • Projected changes in sourcing model, levels of outsourcing and pace of change as GBS organizations go through digital transformation.
  • The changing value proposition of ITO and BPO outsourcing.
  • Expected and actual benefits realized through ITO and BPO outsourcing.

Participants will receive composite research results and an exclusive invitation to a webcast that will discuss important findings from the research.

The Hackett Group’s Enterprise Outsourcing quick poll is open until January 14, 2021.

Please be assured that your responses will remain completely confidential. For more information about this quick poll, Erik Dorr.


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