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Global Business Services in the Digital Era

Digital Transformation: The Key to Generate More Business Value

Global business services (GBS) organizations play an important role in enabling the enterprise digital transformation strategy and a key supplier of competencies needed to execute the strategy.


Download The Hackett Group paper and you will learn:

  • The enterprise digital transformation capability gap
  • 5 key value drivers of GBS digital transformation
  • The impact of digital transformation on the GBS service deliver model
  • GBS digital capability assessment framework
  • Real-world GBS digital transformation case study
  • Recommendations for your GBS organization


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