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Annual Global Business Services 2020 Performance Study

Are you a trendsetting or trend-following finance global business services organization?

Labor arbitrage has been the main transformation lever for global business services (GBS) in the past few decades. Now, productivity enhancing technologies are becoming the primary way to transform GBS. But technology-driven innovation will fail without considering comprehensive operating model change.

Participate in The Hackett Group’s Global Business Services Performance Study to find out how well your GBS is adapting to a new, digital services model and meeting enterprise demands for change.

Specifically, you will gain insight into:

  • Service Delivery Model Innovation: How have GBS organizations adapted their service delivery model to reap the benefits of digital technologies
  • Workforce Model Adaptation: Have GBS been able to develop new digital skills and ben able to act on needs for new digital roles to deliver digitized services
  • Benefit Realization: What benefits have been derived from traditional and digital transformation in your GBS

This year, find out whether improvements have been made in developing a digital strategy for GBS and what critical capabilities GBS have developed to do so.

This study is intended for GBS/shared services executives and executives in finance, HR, IT, procurement and supply chain management, order management and customer service, sales, and marketing.

Please be assured that your responses will remain completely confidential. For more information about this study, please contact Carrie Thomas.


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