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World-Class Global Business Services and the Talent Imperative

Does your GBS organization have the skills required to satisfy stakeholder expectations, raise its value proposition and improve performance?

Download The Hackett Group’s research paper and you will learn:

  • 3 talent imperatives for successful GBS
  • The role of talent management in world-class GBS performance
  • 4 business drivers behind GBS adoption and growth
  • 3 pillars of world-class GBS performance
  • Key actions you can take to improve GBS performance
  • 7 things to consider when designing GBS service delivery