Insights – Global Business Services
Key Imperatives for GBS Talent Management in the Digital Era
Digital transformation is forcing global business services (GBS) organizations to consider a new talent management strategy.Download Now
Ten Emerging Capabilities of Next Generation GBS Organizations
As global business services (GBS) organizations mature and the nature of value creation evolves, so do the characteristics of world-class GBS performance. Increasingly, GBS is integral to the operating model of the business and a potential competitive differentiator through the delivery of non-transactional, analytics-based services.
Global Business Services in the Digital Era
Global business services (GBS) organizations play an important role in enabling the enterprise digital transformation strategy and a key supplier of competencies needed to execute the strategy.
GBS 2025: Reskill and retain global business services talent for the digital age
According to a World Economic Forum report, the proportion of core skills required to perform a job will shift significantly between 2018 and 2022 as digitization, automation, and advances in artificial intelligence disrupt the world of work.
Global Business Services: 10 Steps To Accelerate Digital Transformation
Digital technologies are rapidly transforming the way companies do business. For global business services (GBS) organizations, these technologies present substantial opportunities to to improve service delivery, increase value to the company and potentially reduce costs.
Benchmarking Uncovers Supply Chain and Customer Services GBS Opportunities
Supply chain and customer service are emerging as the next functional areas to realize the benefits of the GBS model, which has already generated substantial benefits across back office functions including finance and procurement.
Digital Transformation in GBS: Can Your Talent Deliver on New Opportunities?
As digital transformation gains momentum within global business services (GBS) organizations, executives must manage the talent implications or risk losing some of the potential value of increasingly digital operations.
The Evolving Role of Shared Services
In this in-depth discussion, Mick Crowder discusses his role managing all shared service operations at the Canal & River Trust and how the organization is using the latest technology and processes to deliver efficient and effective business administration and service delivery.
Develop world-class employees in global business services: Improve service quality and boost GBS productivity by up to 40%
World-class global business services organizations recognize the connection between training, productivity and service quality.
Is it time for your supply chain and commercial activities to join GBS?
Supply chain and commercial processes have emerged as the next areas to leverage the global business services model, which has traditionally been used for back-office processes such as finance and human resources.
World-Class Global Business Services and the Talent Imperative
Does your GBS organization have the skills required to satisfy stakeholder expectations, raise its value proposition and improve performance?
How GBS Operations Can Generate Substantial Benefits for Supply Chain
Supply chain is emerging as the next functional area to realize the benefits of the GBS model, which has already generated substantial benefits across back office functions including finance and procurement.
World-Class GBS Talent: The Key to Unlock up to $82M in Digital Transformation Cost Savings
Exclusive highlights from our latest GBS Performance Study. In the digital era, the global business services (GBS) talent profile is significantly changing. Executives must address the digital skills gap to optimize their digital transformation success.