Insights – Global Business Services
2021 GBS Agenda: 10 Key Issues GBS Needs to Act on Now
The disruptive events of 2020 and the uncertain outlook are shaping the global business services (GBS) agenda for 2021, with a slate of priorities that make up an aggressive and accelerated digital transformation agenda.Download Now
Global Business Services Excelleration™: Five Essential Digital Business Capabilities
In our most recent Key Issues Study, enterprise digital transformation catapulted to the No. 1 priority for 2021. While architecting technologies into end-to-end processes requires investing in new technology, the return can be significant – up to 600% according to our analysis.
World-Class Global Business Services: Ten Capabilities Driving Better Performance
As global business services (GBS) organizations mature and the nature of value creation evolves, so do the characteristics of world-class GBS performance.
Global Business Services in the Digital Era
Global business services (GBS) organizations play an important role in enabling the enterprise digital transformation strategy and a key supplier of competencies needed to execute the strategy.
Digital Transformation Is Accelerating the Need for Agile GBS Talent
Digital transformation is forcing global business services (GBS) organizations to consider a new talent management strategy.
Global Business Services: Equipping a Multigenerational Workforce with the Skills for Success in a Digital Environment
According to a World Economic Forum report, the proportion of core skills required to perform a job will shift significantly between 2018 and 2022 as digitization, automation, and advances in artificial intelligence disrupt the world of work.
Ten Principles for Accelerating Digital Transformation in a GBS Organization
Digital technologies are rapidly transforming the way companies do business. For global business services (GBS) organizations, these technologies present substantial opportunities to to improve service delivery, increase value to the company and potentially reduce costs.
Customer Experience and the Higher Education Sector
Within the Higher Education Sector, budget constraints and increased competition to secure government grants are causing universities to look inwards and cut down on discretionary spending.
Benchmarking Uncovers Supply Chain and Customer Services GBS Opportunities
Supply chain and customer service are emerging as the next functional areas to realize the benefits of the GBS model, which has already generated substantial benefits across back office functions including finance and procurement.
Digital Transformation is Accelerating GBS Evolution: Is Your Talent Prepared to Deliver on New Opportunities?
As digital transformation gains momentum within global business services (GBS) organizations, executives must manage the talent implications or risk losing some of the potential value of increasingly digital operations.
The Evolving Role of Shared Services
In this in-depth discussion, Mick Crowder discusses his role managing all shared service operations at the Canal & River Trust and how the organization is using the latest technology and processes to deliver efficient and effective business administration and service delivery.
Certified GBS Professionals® Program Overview
World-class global business services organizations recognize the connection between training, productivity and service quality.
Global Business Services for Supply Chain and Commercial Operations
Supply chain and commercial processes have emerged as the next areas to leverage the global business services model, which has traditionally been used for back-office processes such as finance and human resources.
World-Class Global Business Services and the Talent Imperative
Does your GBS organization have the skills required to satisfy stakeholder expectations, raise its value proposition and improve performance?
The Digital Transformation GBS Talent Imperative
Exclusive highlights from our latest GBS Performance Study. In the digital era, the global business services (GBS) talent profile is significantly changing. Executives must address the digital skills gap to optimize their digital transformation success.