The 2025 GBS Agenda: Unleash Gen AI’s Potential

Last year, just 16% of GBS leaders saw Generative AI as critical. Now in 2025, 89% are doubling down. Why the rush? Gen AI is tackling a 4% efficiency gap – streamlining costs, supercharging services and delivering quality boosts of up to 25%.

Leading GBS teams are redefining enterprise value and expanding their reach. Stay ahead of the curve.

Inside The Hackett Group’s infographic:

• Gen AI’s impact across finance, IT, procurement and beyond
• How top adopters turn pilots into measurable wins
• 3 bold moves to upskill talent and amplify impact

Shape the future. Elevate GBS. Lead in 2025.