Payroll Inquiry Resolution Rate
A fast time to resolution for payroll inquiries doesn’t just increase customer satisfaction – it also improves business cost and productivity and thereby strengthens payroll’s role as a valued partner to the business.
Download The Hackett Group’s Infographic and learn:
- Percentage of payroll inquiries resolved within 24 hrs
- The gap between top performers and peers in 24-hour resolution of payroll inquiries
- Tips for improving the payroll inquiry resolution rate