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Payroll Inquiry Resolution Rate

A fast time to resolution for payroll inquiries doesn’t just increase customer satisfaction – it also improves business cost and productivity and thereby strengthens payroll’s role as a valued partner to the business.


Download The Hackett Group’s Infographic and learn:

  • Percentage of payroll inquiries resolved within 24 hrs
  • The gap between top performers and peers in 24-hour resolution of payroll inquiries
  • Tips for improving the payroll inquiry resolution rate


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