Key factors in choosing the optimal global business services model

The Global Business Services (GBS) model is a well-established approach for improving the efficiency and effectiveness of business service delivery. Yet, designing an organizational structure and reporting relationship that satisfies the needs of all stakeholders while allowing the GBS to act as a transformation engine for business services functions can be a challenge.


Download our paper and you will learn:

GBS organizations must continuously expand their reach and capabilities. Those seeking to expand the scope and sophistication of their services must develop the skills of their staff to be able to support and deliver these services. This requires training and career development programs focused on the skills, knowledge and experience needed to take on more sophisticated roles.


Please note that all fields are required.

About The Hackett Group

The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 13,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.

We value your privacy. We will never give, rent or sell your personal information. The information provided is used solely by The Hackett Group to provide you with the highest quality service.

Contact Us

To learn more about The Hackett Group and how we can help your company sharply reduce costs while improving business effectiveness, please contact us at 1 866 614 6901 (US), +44 20 7398 9100 (UK) or +61 2 9299 8830 (AU).

Notice of Processing. Any personal data that you provide us, which is collected or processed in connection with your use of our services or site, will be processed in accordance with our Privacy Policy located at and may require your data to be processed outside of the EEA (including via our designated third party sub-processors who assist us in our operations). Please read our privacy policy for further information.

Terms of Use