As digital transformation gains momentum within global business services (GBS) organizations, executives must manage the talent implications or risk losing some of the potential value of increasingly digital operations. The shift from transactional to more automated, analytical processes presents GBS organizations with the mandate – and opportunity – to develop a new talent management model, one that enables them to upgrade their services to better respond to changing business needs.
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The Hackett Group helps companies significantly improve the efficiency and effectiveness of their organizations. We objectively measure business performance and provide fact-based transformation plans for achieving and sustaining world class, based on data and analysis from more than 13,000 benchmarks. For the typical Global 1000 company, this could mean as much $302 million in cost savings and more than $3.2 billion in working capital.
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