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Global Business Services: Equipping a Multigenerational Workforce with the Skills for Success in a Digital Environment

Reinvent GBS learning and development for the digital age

According to a World Economic Forum report, the proportion of core skills required to perform a job will shift significantly between 2018 and 2022 as digitization, automation, and advances in artificial intelligence disrupt the world of work. Furthermore, at least 54% of all employees will require significant reskilling and upskilling by 2022. Global business services (GBS) executives must consider how to rapidly pivot their learning and development approaches to equip current employees for an evolving environment. What makes this all the more challenging is the need to motivate and mobilize five generations of workers with very different learning needs and preferences.

Download The Hackett Group’s paper and you will learn:

  • 6 practical steps to develop the right learning strategy for a multigenerational GBS workforce
  • Key skill gaps that GBS leaders must be prepared to address
  • The most effective methods for reskilling and upskilling workers
  • How organizations are accelerating development and workforce reskilling


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