May 23, 2018
2018 North America Conference Plenary – Unlocking Digital Value
Digital business is at an inflection point and technology-led innovation will fundamentally change the service delivery model of business functions. This session will discuss the keys needed to unlock digital value and how to transform your business services functions. Specifically, you will learn the cost and benefit drivers that are the basis of the total value of digital transformation, as Chris Brennan and Sean Kracklauer present empirical digital value metrics and offer real-world examples of value realization.