Certified GBS Professionals

The Certified Global Business Services Professionals program is a life-long learning and accreditation curriculum developed in collaboration with CIMA. Learn More

The Working Capitalist

Working capital or cash flow performance is often seen as a measure of a company's operating health. This issue of The Working Capitalist will help you assess and improve the health of your working capital practices, with special emphasis on making the cash collections process more effective and contracting sensibly to enable strong cash flow. Learn More

Best Practices

Business best practices, as defined by The Hackett Group, are proven, repeatable, documented techniques that deliver measurable business performance management improvements. Executives look to business best practices benchmarking to help them speed their progress toward enterprise performance management improvement, and to guide them around pitfalls that might otherwise slow or even halt their initiatives. Learn More

Hackett in the News

Diginomica.com (UK/Europe), "Digital transformation key for HR success - tech spend set to rise?"

Market changes and customer expectations are now forcing HR to make up for those wilderness years and invest in technology, analytics and digital transformation, according to Harry Osle, global HR advisory practice leader and principal at The Hackett Group.

June 17, 2016

Wall Street Journal, "The Big Number: 35.6 - The average number of days it took U.S. companies to convert spending into cash in 2015"

35.6 – Average number of days U.S. companies took to convert spending into cash in 2015. The West Coast ports strike, weak oil and gas prices and changes in corporate supply chains made U.S. companies less efficient last year, says consulting firm The Hackett Group Inc.

June 13, 2016

CXOToday, "HR Leaders Struggling With Digital Transformation; Time For A Makeover?,"

The human resources (HR) professionals are at a crossroads. Over the last few years, digital technologies have radically changed the way businesses operate, requiring a tremendous change in all areas of human resources. However, many HR organizations are not well-positioned to support enterprise strategic and operational objectives, says a new study from The Hackett Group.

June 10, 2016

HR Dive, "HR success requires digital transformation, but CHROs lack support,"

When CHROs contemplate the balance of 2016 and look into next year, naturally their thoughts turn to how to better attract, retain, engage and reward people – and often, technology is a large part of that. Looking more closely under the hood, new research from The Hackett Group says of the top planned HR transformation initiatives for the near term, six out of 10 are focused on technology and analytics.

June 7, 2016

Featured Videos

Digital Transformation is Here

Ted A. Fernandez, chairman and CEO of The Hackett Group, Inc., opened the 2016 North American Best Practices Conference with a discussion of how digital transformation requires companies to be even more agile and rethink the way they're doing business. Watch Video

In closing remarks, David Dungan, chief operating officer of The Hackett Group, Inc., reflects on business developments of recent years and encourages delegates at the 2016 North American Best Practices Conference to embrace the opportunities of what is not just a digital transformation, but a "digital revolution." Watch Video

Hackett Performance Exchange™

Performance StudiesWhere does your organization stand on its journey to operational excellence? Do you know which process improvement actions could have the greatest impact on performance today? The Hackett Group's Performance Exchange™ can help. Learn More

Performance Studies

Performance StudiesThe Hackett Group has created new measurement offerings to identify top performance at the business process level. These studies collect data about staffing, costs, transactional volumes and best practice utilization for each process. These studies can give you some comparative insights on your own company's performance versus top performance and will help you select the improvement initiatives that will deliver maximum benefits. Learn More