Despite the volatility and uncertainty of the past several years, adoption of leveraged services models has steadily increased and the scale and scope of global business services (GBS) operations have expanded globally. Learn More
Where does your organization stand on its journey to operational excellence? Do you know which process improvement actions could have the greatest impact on performance today? The Hackett Group's Performance Exchange™ can help. Learn More
Business best practices, as defined by The Hackett Group, are proven, repeatable, documented techniques that deliver measurable business performance management improvements. Executives look to business best practices benchmarking to help them speed their progress toward enterprise performance management improvement, and to guide them around pitfalls that might otherwise slow or even halt their initiatives. Learn More
Hackett Technology Solutions, enables clients to optimize performance in major business areas and maximize returns on their technology investments across the enterprise. Whether it is assessing your current performance, implementing process improvements, optimizing your enterprise-wide system or applying technology solutions to business performance issues, our consultants can lead your company to breakthrough performance improvements and significant costs savings. Learn More
November 6, 2014
October 21, 2014
September 16, 2014
Companies are spending less on their finance departments than at any time since the recession. They have cut headcount and expenses in that area by streamlining units, automating routine tasks and outsourcing. The cost of finance departments has fallen to 0.99% of total revenue this year, according to consulting firm The Hackett Group, which studied companies with annual revenue of $500 million to more than $50 billion. That's down from 1.08% in 2013 and 1.06% in 2012.
November 17, 2014
Credit card processing fees on business-to-business transactions have become a significant cost for companies, according to new research from REL Consulting, a division of The Hackett Group, which recommends that organizations reduce fees by changing their acceptance policies for cards.
October 30, 2014
Although credit card payments represent barely 10 percent of all B2B payments that number has doubled in the past two years, according to a report from REL, a division of The Hackett Group.
October 29, 2014
Learn how Jay Cofield, Vice President of FedEx Tech Connect, is using the Hackett Performance Exchange™ to drive improvement. Watch Video
The Hackett Group has created new measurement offerings to identify top performance at the business process level. These studies collect data about staffing, costs, transactional volumes and best practice utilization for each process. These studies can give you some comparative insights on your own company's performance versus top performance and will help you select the improvement initiatives that will deliver maximum benefits. Learn More