Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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Podcast Takeda
Podcast

Takeda Business Solutions – Growing a GBS Value Proposition

Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director,…
Webcast - The GBS Agenda: Top 10 Priorities for 2024
Webcast On Demand

The GBS Agenda: Top 10 Priorities for 2024

Play our on-demand webcast for a lively discussion on the global business services (GBS) top 10 priorities and what it…
Podcast - 2024 Global Business Services Key Issues Research
Podcast

2024 Global Business Services Key Issues Research

In this episode of the Business Excelleration® – What are global business services leaders focused on in 2024? What are their…
Digital Excelleration
Video

Digital Excelleration® from The Hackett Group

Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
What’s the Digital World Class® Global Business Services Advantage?
Blog

What’s the Digital World Class® Global Business Services Advantage?

Global business services (GBS) organizations that embrace digital transformation generate more tangible value that results in an increased enterprise-wide competitive…
Generative AI Could Reduce SG&A Costs
Research

Generative AI Could Reduce SG&A Costs by 40%

There’s a tremendous amount of hype in the market around generative AI, and a lot of confusion over its potential…
Pioneering Gen AI
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Webcast On Demand: GBS Study Results: Gain Insights for 2024
Webcast On Demand

GBS Study Results: Gain Insights for 2024

In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.
Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Podcast - Juniper Networks – The Journey to Digital World Class Global Business Services
Podcast

Juniper Networks – The Journey to Digital World Class Global Business Services

In this episode of the Business Excelleration® Podcast, What does it take to create a Digital World Class Global Business…
Webcast On Demand: bp: Learning and Development – An Integral Part of the GBS Strategy
Webcast On Demand

bp: Learning and Development – An Integral Part of the GBS Strategy

In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…
Digital World Class® Global Business Services Matters
Infographic

Digital World Class® Global Business Services Matters

The Hackett Group’s annual Digital World Class findings depict what peak performance means for global business services (GBS). For example,…

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