Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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AI Operating Model: Implement the Power of AI
Fact Sheet

AI Operating Model: Implement the Power of AI

Generative artificial intelligence (Gen AI) is fundamentally changing how businesses process information, perform work, interact with employees and serve customers.
2024 GBS Agenda Blog
Blog

The GBS Agenda: 2024 Global Business Services Key Issues

Global business services organizations have shifted their priorities for 2024, with a greater focus on business partnering, talent management and…
Digital Excelleration
Video

Digital Excelleration® from The Hackett Group

Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
Podcast Takeda
Podcast

Takeda Business Solutions – Growing a GBS Value Proposition

Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director,…
Webcast - The GBS Agenda: Top 10 Priorities for 2024
Webcast On Demand

The GBS Agenda: Top 10 Priorities for 2024

Play our on-demand webcast for a lively discussion on the global business services (GBS) top 10 priorities and what it…
Hackett connect
Video

Discover Hackett Connect™

Tap into the collective knowledge of the world’s best businesses and our experts – right from your device – to…
Podcast - 2024 Global Business Services Key Issues Research
Podcast

2024 Global Business Services Key Issues Research

In this episode of the Business Excelleration® – What are global business services leaders focused on in 2024? What are their…
Quantum Leap Overview Demo
Video

Quantum Leap Overview Demo

The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…
What’s the Digital World Class® Global Business Services Advantage?
Blog

What’s the Digital World Class® Global Business Services Advantage?

Global business services (GBS) organizations that embrace digital transformation generate more tangible value that results in an increased enterprise-wide competitive…
Generative AI Could Reduce SG&A Costs
Research

Our Research Shows Gen AI Can Increase Staff Productivity by 44%

There’s a tremendous amount of hype in the market around Generative artificial intelligence (Gen AI), and a lot of confusion…
Pioneering Gen AI
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Webcast On Demand: GBS Study Results: Gain Insights for 2024
Webcast On Demand

GBS Study Results: Gain Insights for 2024

In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.

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