Podcast
2023 Global Business Services Key Issues Research
A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business…
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Global Business Services Insights
Research
Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
Podcast
How Financial Institutions Can Use Technology to Improve the Customer Experience
A discussion of how financial services companies can utilize cloud-based “fit for purpose” solutions to improve their ability to compete,…
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Video
Digital Excelleration® from The Hackett Group
Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
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Research
10 Characteristics of Digital World Class™ GBS Organizations
The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
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Podcast
Improving the Stakeholder Experience
Rick Pastore, Senior Director and Technology Research Advisory discusses findings from our recent research looking at “Improving the Stakeholder Experience,”…
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Podcast
GBS and Inflation
The Hackett Group Senior Director, GBS Advisory Penny Weller talks with Principal and Global GBS Advisory Practice Leader Martijn Geerling…
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Article
Three Themes Shaping the 2022 Global Business Services Agenda
The past two years have brought unprecedented instability. Yet, when we conducted our latest annual Key Issues Study – during…
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Podcast
Takeda Pharmaceuticals – Reimagining Global Business Services
The Hackett Group Senior Director Philip King talks with Sanjay Patel, SVP and Global Head of Takeda Business Solutions about…
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Podcast
Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study
The Hackett Group Vice President of Research Erik Dorr talks with Global GBS Practice Leader Martijn Geerling and Senior Director…
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Podcast
Inside ADP’s Innovation Lab
The Hackett Group Director Jay Ruffin talks with Senior Director Rick Pastore, ADP Senior Vice President Roberto Masiero and ADP…
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Podcast
Reimagining GBS and Outsourcing – Next Generation Operating Models
The Hackett Group Principal David Ketchin talks with Associate Principal John Sheridan and Senior Director Hermann Waschefort about the role…
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Video
Quantum Leap Overview
The Quantum Leap® platform automates the process of data-gathering and confirms the accuracy of information, making the exercise both simple…
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