Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
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Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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Gen AI Breakthrough Conferences Insights and Observations
Webcast On Demand

Gen AI Breakthrough Conferences Insights and Observations

The Hackett Group, technology industry leaders, and peers discussed the opportunity to create new performance and competitive advantage by leveraging…
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The Story of J&J: AI and technology at the center of people development and career planning
Webcast On Demand

The Story of J&J: AI and technology at the center of people development and career planning

Global business services organizations continue to mature and strive to add greater value. To achieve that, the need for upskilling…
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AI Operating Model: Implement the Power of AI
Fact Sheet

AI Operating Model: Implement the Power of AI

Generative artificial intelligence (Gen AI) is fundamentally changing how businesses process information, perform work, interact with employees and serve customers.
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Gen AI, AI consulting, AI for business, AI in finance, AI strategy consulting 2024 GBS Agenda Blog
Blog

The GBS Agenda: 2024 Global Business Services Key Issues

Global business services organizations have shifted their priorities for 2024, with a greater focus on business partnering, talent management and…
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Digital Excelleration
Video

Digital Excelleration® from The Hackett Group

Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
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Podcast Takeda
Podcast

Takeda Business Solutions – Growing a GBS Value Proposition

Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director,…
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The GBS Agenda: Top 10 Priorities for 2024
Webcast On Demand

The GBS Agenda: Top 10 Priorities for 2024

Play our on-demand webcast for a lively discussion on the global business services (GBS) top 10 priorities and what it…
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Hackett connect
Video

Discover Hackett Connect™

Tap into the collective knowledge of the world’s best businesses and our experts – right from your device – to…
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Podcast - 2024 Global Business Services Key Issues Research
Podcast

2024 Global Business Services Key Issues Research

What are global business services leaders focused on in 2024? What are their transformation priorities for the coming year? A…
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Quantum Leap Overview Demo
Video

Quantum Leap Overview Demo

The Quantum Leap® platform automates the process of data gathering and confirms the accuracy of information, making the exercise both…
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What’s the Digital World Class® Global Business Services Advantage?
Blog

What’s the Digital World Class® Global Business Services Advantage?

Global business services (GBS) organizations that embrace digital transformation generate more tangible value that results in an increased enterprise-wide competitive…
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Generative AI Could Reduce SG&A Costs
Research

Our Research Shows Gen AI Can Increase Staff Productivity by 44%

There’s a tremendous amount of hype in the market around Generative artificial intelligence (Gen AI), and a lot of confusion…
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