Global Business Services Insights
Research
2025 Global Business Services Agenda: Gen AI Takes Center Stage
Featured Insights
The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Unlocking the Secrets to GBS Success: Insights from the Top Performers
Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Elevated Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
Leverage AI for Operational Excellence and Strategic Cost Management
The life sciences industry faces mounting pressures: patent cliffs, geopolitical uncertainty, regulatory, and legislative changes threaten drug prices and revenue…
Essential Skills Every GBS Executive Needs to Thrive in 2025
The GBS landscape is evolving rapidly—are you prepared to lead? With the rise of generative AI, new business models, and…
Branding Global Business Services in the Gen AI Era
In this episode of the “Gen AI Breakthrough” podcast, host Penny Weller speaks with Opella’s Karan R Bhatia about the…
2025 Global Business Services Agenda
In this episode of the “Gen AI Breakthrough” podcast, Siobhan Riggott, Vin Kumar and Martijn Geerling discuss the findings of…
The Hackett Group® – As Seen on CNBC
Leading the way in Gen AI solutions, we are redefining what Digital World Class® performance looks like and accelerating your…
Gen AI Accelerates: How Businesses Are Scaling AI for Competitive Advantage in 2025
GBS is leading the charge in scaling Generative AI. Findings from our 2025 Key Issues Study reveal that GBS leaders…
The Global Business Services Agenda: Gen AI Takes Center Stage
In this on-demand webcast, we reveal key findings from The Hackett Group’s 2025 GBS Key Issues Study. Spoiler alert: The…
Unlocking the Future of Finance: How Gen AI Is Redefining Strategy, Efficiency and Leadership
Discover how Gen AI for finance automates reporting, enhances decision-making, reduces costs and optimizes workflows for greater efficiency and growth.
The Future of Generative AI: From Exploration to Enterprise Acceleration
Enterprise leaders are confronting the promise and challenge of AI by reimagining work and the workforce to determine the role…
The 2025 GBS Agenda: Unleash Gen AI’s Potential
Last year, just 16% of GBS leaders saw Generative AI as critical. Now in 2025, 89% are doubling down. Why…
Don’t Delay Source-to-Pay Technology Value for ERP Implementations and Upgrades
Implementing S2P before or alongside ERP accelerates time to value and creates a solid foundation for Gen AI capabilities.
Gen AI Breakthrough Conferences Insights and Observations
The Hackett Group, technology industry leaders, and peers discussed the opportunity to create new performance and competitive advantage by leveraging…