Research
Global Business Services: How to Reach the Next Level of Performance
Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
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Global Business Services Insights
Research
Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
Research
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Research
10 Characteristics of Digital World Class® GBS Organizations
The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
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Research
Filling Critical Skills in the GBS Organization
Organizations must invest in reskilling existing staff to equip them to handle future responsibilities.
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Webcast
GBS Study Results: Gain Insights for 2024
In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.
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Podcast
Juniper Networks – The Journey to Digital World Class Global Business Services
In this episode of the Business Excelleration® Podcast, What does it take to create a Digital World Class Global Business…
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Webcast
bp: Learning and Development – An Integral Part of the GBS Strategy
In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…
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Research
Bridging the Outsourcing Value Gap
Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Research
Generative AI Could Reduce SG&A Costs by 40% Over the Next 5-7 years
There’s a tremendous amount of hype in the market around generative AI, and a lot of confusion over its potential…
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Podcast
Workforce Strategy: Leveraging Contract Staff and Managed Services
In this episode of the Business Excelleration® Podcast, today’s challenging business environment, financial planning & analysis (FP&A) is playing a…
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Research
Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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Podcast
2023 Working Capital Survey
In this episode of the Business Excelleration® Podcast, a discussion of the key findings of the new Working Capital Survey, which…
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Webcast
Learn how AI will impact people development and training approaches in GBS
New technologies have changed the talent landscape. We know that new skills and capabilities are needed to deliver on the…
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Podcast
Cargill – A Global Business Services Transformation Success Story
In this episode of the Business Excelleration® Podcast, The Hackett Group’s Senior Global Business Services Advisor Penny Weller talks with…
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Blog
Global Business Services Key Issues: What’s Top of Mind for Executives in 2023
To thrive amid uncertainty, technology and digital transformation will be key. The prospect of a global economic downturn, geopolitical uncertainty…
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Infographic
The 2023 GBS Agenda Infographic
Amid unprecedented financial disruption, demographic shifts and geopolitical uncertainty, global business services (GBS) executives ranked their priorities for the coming…
Learn More about The 2023 GBS Agenda Infographic