Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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Podcast Takeda
Podcast

Takeda Business Solutions – Growing a GBS Value Proposition

Vanessa Gleason, global head of Takeda Business Solutions, shares her organization’s impressive digital transformation journey with Philip King, senior director,…
Webcast - The GBS Agenda: Top 10 Priorities for 2024
Webcast On Demand

The GBS Agenda: Top 10 Priorities for 2024

Play our on-demand webcast for a lively discussion on the global business services (GBS) top 10 priorities and what it…
Podcast - 2024 Global Business Services Key Issues Research
Podcast

2024 Global Business Services Key Issues Research

In this episode of the Business Excelleration® – What are global business services leaders focused on in 2024? What are their…
2024 Digital Awards
Research

2024 Digital Awards Program Overview

For details about the awards and award categories, please download the Program Overview in its entirety before completing your application…
Digital Excelleration
Video

Digital Excelleration® from The Hackett Group

Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
What’s the Digital World Class® Global Business Services Advantage?
Blog

What’s the Digital World Class® Global Business Services Advantage?

Global business services (GBS) organizations that embrace digital transformation generate more tangible value that results in an increased enterprise-wide competitive…
Generative AI Could Reduce SG&A Costs
Research

Generative AI Could Reduce SG&A Costs by 40%

There’s a tremendous amount of hype in the market around generative AI, and a lot of confusion over its potential…
Pioneering Gen AI
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
Webcast On Demand: GBS Study Results: Gain Insights for 2024
Webcast On Demand

GBS Study Results: Gain Insights for 2024

In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.
Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
Podcast - Juniper Networks – The Journey to Digital World Class Global Business Services
Podcast

Juniper Networks – The Journey to Digital World Class Global Business Services

In this episode of the Business Excelleration® Podcast, What does it take to create a Digital World Class Global Business…
Webcast On Demand: bp: Learning and Development – An Integral Part of the GBS Strategy
Webcast On Demand

bp: Learning and Development – An Integral Part of the GBS Strategy

In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…

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