Global Business Services Insights

2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed
Research

Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
Selected:
Webcast On Demand: GBS Study Results: Gain Insights for 2024
Webcast

GBS Study Results: Gain Insights for 2024

In this on demand webcast, we share results and insights from our annual Global Business Services (GBS) Performance Study.
Podcast - Juniper Networks – The Journey to Digital World Class Global Business Services
Podcast

Juniper Networks – The Journey to Digital World Class Global Business Services

In this episode of the Business Excelleration® Podcast, What does it take to create a Digital World Class Global Business…
bp: Learning and Development – An Integral Part of the GBS Strategy
Webcast

bp: Learning and Development – An Integral Part of the GBS Strategy

In 2020 bp set out how they plan to reimagine energy for people and our planet. Global business services (GBS)…
Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
Generative AI
Research

Generative AI Could Reduce SG&A Costs by 40% Over the Next 5-7 years

There’s a tremendous amount of hype in the market around generative AI, and a lot of confusion over its potential…
Podcast - Workforce Strategy: Leveraging Contract Staff and Managed Services
Podcast

Workforce Strategy: Leveraging Contract Staff and Managed Services

In this episode of the Business Excelleration® Podcast, today’s challenging business environment, financial planning & analysis (FP&A) is playing a…
Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
Podcast - 2023 Working Capital Survey
Podcast

2023 Working Capital Survey

In this episode of the Business Excelleration® Podcast, a discussion of the key findings of the new Working Capital Survey, which…
Webcast On Demand: AI and Training in GBS
Webcast

Learn how AI will impact people development and training approaches in GBS

New technologies have changed the talent landscape. We know that new skills and capabilities are needed to deliver on the…
Podcast - Cargill – A Global Business Services Transformation Success Story
Podcast

Cargill – A Global Business Services Transformation Success Story

In this episode of the Business Excelleration® Podcast, The Hackett Group’s Senior Global Business Services Advisor Penny Weller talks with…
Global Business Services Key Issues: What’s Top of Mind for Executives in 2023
Blog

Global Business Services Key Issues: What’s Top of Mind for Executives in 2023

To thrive amid uncertainty, technology and digital transformation will be key. The prospect of a global economic downturn, geopolitical uncertainty…
The 2023 GBS Agenda Infographic
Infographic

The 2023 GBS Agenda Infographic

Amid unprecedented financial disruption, demographic shifts and geopolitical uncertainty, global business services (GBS) executives ranked their priorities for the coming…

Ready to Start Your Journey?