Global Business Services Insights

2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed
Research

Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
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Global Business Services Key Issues: What’s Top of Mind for Executives in 2023
Blog

Global Business Services Key Issues: What’s Top of Mind for Executives in 2023

To thrive amid uncertainty, technology and digital transformation will be key. The prospect of a global economic downturn, geopolitical uncertainty…
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The 2023 GBS Agenda Infographic
Infographic

The 2023 GBS Agenda Infographic

Amid unprecedented financial disruption, demographic shifts and geopolitical uncertainty, global business services (GBS) executives ranked their priorities for the coming…
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The GBS Agenda: Top Priorities for Executives in 2023
Video

The GBS Agenda: Top Priorities for Executives in 2023

Global business services executives shared their priorities and planned improvement initiatives for 2023, in our annual Key Issues study. Watch…
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The Tech-Enabled GBS Agenda – Top Priorities for 2023
Webcast

The Tech-Enabled GBS Agenda – Top Priorities for 2023

What issue should global business services and technology leaders focus on in 2023? What threats and challenges do they face?…
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2023 Global Business Services Key Issues Research
Podcast

2023 Global Business Services Key Issues Research

A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business…
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Global Business Services: How to Reach the Next Level of Performance
Research

Global Business Services: How to Reach the Next Level of Performance

Global business services (GBS) organizations often hit performance plateaus, struggling to expand or optimize their operating model to get to…
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How Financial Institutions Can Use Technology to Improve the Customer Experience
Podcast

How Financial Institutions Can Use Technology to Improve the Customer Experience

A discussion of how financial services companies can utilize cloud-based “fit for purpose” solutions to improve their ability to compete,…
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Digital Excelleration® from The Hackett Group
Video

Digital Excelleration® from The Hackett Group

Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
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10 Characteristics of Digital World Class™ GBS Organizations
Research

10 Characteristics of Digital World Class® GBS Organizations

The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
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Improving the Stakeholder Experience
Podcast

Improving the Stakeholder Experience

Rick Pastore, Senior Director and Technology Research Advisory discusses findings from our recent research looking at “Improving the Stakeholder Experience,”…
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GBS and Inflation
Podcast

GBS and Inflation

The Hackett Group Senior Director, GBS Advisory Penny Weller talks with Principal and Global GBS Advisory Practice Leader Martijn Geerling…
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Three Themes Shaping the 2022 Global Business Services Agenda
Blog

Three Themes Shaping the 2022 Global Business Services Agenda

The past two years have brought unprecedented instability. Yet, when we conducted our latest annual Key Issues Study – during…
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