Global Business Services Insights

2023 Global Business Services Agenda: GBS Top Priorities and Critical Actions to Succeed
Research

Organizations are changing their spending patterns to improve margins and find cash flow to prepare for potential challenges. Technology continues to play a key…
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2023 Global Business Services Key Issues Research
Podcast

2023 Global Business Services Key Issues Research

A discussion of key findings from our 2023 Global Business Services Key Issues research with The Hackett Group Global Business…
How Financial Institutions Can Use Technology to Improve the Customer Experience
Podcast

How Financial Institutions Can Use Technology to Improve the Customer Experience

A discussion of how financial services companies can utilize cloud-based “fit for purpose” solutions to improve their ability to compete,…
Digital Excelleration® from The Hackett Group
Video

Digital Excelleration® from The Hackett Group

Innovating and adapting quickly have become critical. To ensure your business prevails, you need the best thinking informing every decision…
10 Characteristics of Digital World Class™ GBS Organizations
Research

10 Characteristics of Digital World Class™ GBS Organizations

The Hackett Group has identified 10 characteristics of Digital World Class global business services (GBS) organizations that permit them to…
Improving the Stakeholder Experience
Podcast

Improving the Stakeholder Experience

Rick Pastore, Senior Director and Technology Research Advisory discusses findings from our recent research looking at “Improving the Stakeholder Experience,”…
GBS and Inflation
Podcast

GBS and Inflation

The Hackett Group Senior Director, GBS Advisory Penny Weller talks with Principal and Global GBS Advisory Practice Leader Martijn Geerling…
Article

Three Themes Shaping the 2022 Global Business Services Agenda

The past two years have brought unprecedented instability. Yet, when we conducted our latest annual Key Issues Study – during…
Takeda Pharmaceuticals – Reimagining Global Business Services
Podcast

Takeda Pharmaceuticals – Reimagining Global Business Services

The Hackett Group Senior Director Philip King talks with Sanjay Patel, SVP and Global Head of Takeda Business Solutions about…
Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study
Podcast

Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study

The Hackett Group Vice President of Research Erik Dorr talks with Global GBS Practice Leader Martijn Geerling and Senior Director…
Inside ADP’s Innovation Lab
Podcast

Inside ADP’s Innovation Lab

The Hackett Group Director Jay Ruffin talks with Senior Director Rick Pastore, ADP Senior Vice President Roberto Masiero and ADP…
Reimagining GBS and Outsourcing – Next Generation Operating Models
Podcast

Reimagining GBS and Outsourcing – Next Generation Operating Models

The Hackett Group Principal David Ketchin talks with Associate Principal John Sheridan and Senior Director Hermann Waschefort about the role…
Business Benchmarking: Quantum Leap Animation
Video

Quantum Leap Overview

The Quantum Leap® platform automates the process of data-gathering and confirms the accuracy of information, making the exercise both simple…

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