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The Hackett Institute

Professional development and certification programs

Curriculums are based on The Hackett Group's proven experience and unmatched intellectual property derived from our Best Practices Intelligence Center™. Professionals learn how to apply Hackett-Certified™ Best Practices to achieve world-class performance.

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Certify your employees’ knowledge

Our certification programs allow business professionals to develop fundamental knowledge and operationalize career mobility, both upward and laterally. Our flagship offerings include the Certified Enterprise Analytics Professionals and the Certified GBS Professionals programs.

Certified Enterprise Analytics Professionals

Raise your employees' analytics IQ

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Certified GBS Professionals

Improve service quality and boost productivity

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Training in emerging and specialized disciplines

Our master class programs are stand-alone courses in emerging and specialized disciplines. Curriculums are designed by experts with practical, hands-on experience. Topics include performance improvement, Digital GBS foundations, customer service management and robotic process automation (RPA).


We are currently enrolling students in our RPA Training Program.


Robotic Process Automation

Training designed to drive your smart automation strategy

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Dynamic, flexible learning on demand

We make learning easy, flexible and accessible to optimize the time of your professionals. Courses are delivered via a dynamic online platform that integrates multimedia elements and allows for a self-guided pace. Learning activities are practical and thought-provoking. Turnkey training solutions include ready-to-use bundled solutions, while still allowing options for customization.

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