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The Hackett Institute

Professional development and certification programs

Curriculums are based on The Hackett Group's proven experience and unmatched intellectual property derived from our Best Practices Intelligence Center™. Professionals learn how to apply Hackett-Certified® Best Practices to achieve world-class performance.

Professional development and certification programs

Certify your employees’ knowledge

The Certified GBS Professionals® programs allow business professionals to develop fundamental knowledge and operationalize career mobility, both upward and laterally. Our flagship training program offers three levels of structured training and certification; Certificate, Diploma and Advanced Diploma, to build knowledge and capability in all levels and roles within your GBS organization.


Certified GBS Professionals

Improve service quality and boost productivity

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Training in emerging and specialized disciplines

Our master class programs are stand-alone courses in emerging and specialized disciplines. Curriculums are designed by experts with practical, hands-on experience. Topics covered include robotic process automation (RPA) and working capital.

Robotic Process Automation

Training designed to drive your smart automation strategy

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Working Capital Excellence

Increase working capital skills and cash awareness

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Dynamic, flexible learning on demand

We make learning easy, flexible and accessible to optimize the time of your professionals. Courses are delivered via a dynamic online platform that integrates multimedia elements and allows for a self-guided pace. Learning activities are practical and thought-provoking. Turnkey training solutions include ready-to-use bundled solutions, while still allowing options for customization.

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