Outsourcing Consulting

Are You Maximizing the Improvement Potential?

Top performers in the use of ITO (IT outsourcing) and BPO (business process outsourcing) report initial improvements in the 8% to 16% range for six key measures of efficiency and effectiveness, along with average annual recurring improvements in the 12% to 20% range. Peers, on the other hand, see improvements of 5% or less in most areas.

How do top performers maximize improvement potential?

One way that top performers drive greater value is by integrating outsourcing strategy with process transformation.

As your outsourcing consulting partner for every stage of the process, we can:


An outsourcing strategy that fits your business model


Your selection of an outsourcing provider


Your outsourcing contract and pricing

Structure & negotiate

Your new or second-generation service contract


Performance through the right incentives and metrics

Plan and manage

A smooth transition


The arrangement following implementation


Outsourced activities to internal functions (“insourcing”)

Finance and Accounting Outsourcing Solution Provider Perspective – Summary Report
Summary Report

Finance and Accounting Outsourcing (FAO) Solution Providers Research – Summary Report

A newly released Digital World Class Matrix™ report analyzes and ranks 15 leading FAO solution providers in terms of their ability to deliver value, breadth of their capability and market presence.

Five Opportunities to Drive Greater Value From Your Outsourcing Contract
Complimentary Research

Five Opportunities to Drive Greater Value From Your Outsourcing Contract

While business process outsourcing can deliver significant benefits in efficiency and cost reduction, there can also be challenges and pitfalls associated with outsourcing. For enterprises considering outsourcing, partnering with the right outsourcing consulting firm can help to ensure that they yield the desired benefits.

Our outsourcing consulting experience spans all business functions and domains

Finance & Accounting

Human Resources & Payroll

Procurement & Supply Chain

Information Technology

Applications, data centers, desktop, network & service desk

Vertical Industry Processes

Other Processes

Such as customer contact centers and knowledge processes

What makes the difference?

Broader focus:

We aim to optimize process performance rather than simply getting the best price.


Most outsourcing arrangements focus on static service levels over time. We strive to build innovation and continuous process improvement into our clients’ outsourcing contracts.

Proprietary insight:

We leverage our renowned benchmarking and business best practices database to target measurable improvements in process efficiency and effectiveness.


We combine deep sourcing strategy and implementation experience with complementary expertise in process transformation and core business functions. We have advised on hundreds of transactions, with billions of spend in the past five years.

IAOP Global Sourcing 100 badge

The Hackett Group is proud to announce that it has won a place on the IAOP’s 2022 Global Outsourcing 100 list in the Advisor category. The list recognizes the world’s best outsourcing service providers and advisors. www.iaop.org.

Are You Ready to Realize Greater Value from Outsourcing?